ServiceNow Community

Resolved! virtual agent greeting message - Display based on scheduled time

Hi Everyone,We have already configured a greeting message for virtual agent chat window. But Now we need to display a welcome message based on business hours and non-business hours. We are using lite version of the virtual agent chat and Right now we...

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Cloning Topic Content widget in custom app scope is not accessible and getting an error on ESC

HiI have a requirement to clone the Topic Content widget in a custom scope and modify the widget, After cloning the widget and added the widget to a page, once we open the page in ESC portal widget is hidden and getting an error(Attaching the error)T...

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How to find which is adding WN

I have a very specific line getting added to WN. I am not sure where it is coming from. I tried using SN Utils /code but it is not from any scripts. I think it is from some flow. Is there a way to find it?

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Resolved! Can the ServiceNow ITSM Standard upgraded to Pro or Pro+

If a company is already using ServiceNow ITSM Standard, can they later move to ITSM Pro or Pro+ just by buying the new licenses and activating the Pro/Pro+ features/plugins? Will upgrading cause any problems to the current setup, workflows, integrati...

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Resolved! Employee center header change

In the Employee Center header ...Can we rename My Tasks, My Requests to My Open Tasks & My Open Requests also I want to change the order of this menu ...If yes where it needs to be modified @Pooja_Patil @Jonathan Ting

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Catalog Item Details Missing Under My Requests After Opting In to Enhanced Request Experience

Hello Community, After opting in to the Enhanced Request Experience, we’ve noticed an issue where catalog item details are no longer visible under My Requests. Issue DescriptionThe request records are being created successfully.In the My Requests vie...

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End the current users session via a flow

I have a catalog item that when submitted adds the user to a group in ServiceNow, that has a role associated to the group. What I need to do as part of the flow after the user is added to the group, is to end their current session so they need to rea...

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Predictive intelligence error

Hi, I am testing the PI model from the backend (classification def), it returning the prediction. But when I test it from flow (I am using classification prediction action), it gives error - 404: Prediction Failed with error: java.lang.NullPointerExc...

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Is there any dashboard that tracks the health of the business application health?

Hi Team, Is there any out-of-the-box (OOB) dashboard available to monitor the health of a business application, along with the associated infrastructure, batch jobs, and integrations for that service? If a consolidated dashboard is not available, are...

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Schedule Job Error

The schedule Job for the Salesforce integration is failing with a error "No match found" in samp-sw-publisher.How do we fix this error ?

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Resolved! Unable to disable the Authentication Factors menu item in Application Menus

Platform: Zurich patch4-hotfix3 Context: Our platform use is specifically targeted to customer service agents via a customized CSM application. CSM is the only real licensable product on our instances. No other products are installed. Users acces...

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ATF - Set Component Value (Custom UI) for Change Security assessment

I created a ATF to test change request security assessment. Here are the steps:1. Record Query2. Open an Existing Record3. Clicked a UI action: Clicked UI action 'Security Assessment' on 'change request' form4. Set Component Values (Custom UI)I set ...

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reCAPTCHA notification

Hello Expert,We have a form widget that includes reCAPTCHA. However, we constantly receive incidents from our users indicating that they can't submit the form when the reCAPTCHA expires, resulting in the error message below. I would like to get your ...

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Model category is not updated in asset

Hello All, For some of the assets model category is not updated ,even though model contains the model category and all the classes seems perfect Does anyone have any idea?

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Streamlining Customer Notifications into a Single Email Thread

We currently send multiple email notifications to customers for a single ticket—such as when a case is created, when new comments are added, and for other updates.Is it possible to have all these notifications grouped into a single email thread in th...

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