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Community activity

Microsoft Teams with Service Portal or Employee Center

We have ITSM Pro + and currently use the legacy Service Portal however we plan on migrating to Employee Center soon. We are looking into integrating Microsoft teams and from my research it seems EC is best suited for this type of integration. I know ...

  • Question

Alternative ways to get to app updates.

Hello All,I am looking for alternative ways to get to app upgrades after instance upgrade.Usually ,  I navigate to plugins > switch to classic manager view > show notification > App upgrades.Attaching screen shotTIA 

  • Question
  • Architect

stimulator task 3

need help it been an hour trying to validate but it give me error," add and comment " I followed every steps

  • Question

What triggers the Activities when RITM close?

Hello All, When all scTask closes, it automatically closes the RITM and set the "closed" and "closed_by" value on work note Activities on RITM.  As shown in below pic.While in some of the RITM, it only shows 'state' and 'stage'. Due to this issue, Cl...

  • Question

Best Practice

Hey Servicenow Community,  Can y propose some best practices to complete the Trainings on the platforms. Thanks in advance 

  • Question
  • Data Foundations

Service Operations Workspace - Landing page cards/visualizations

Hello all,We have a requirement to add new cards and modify existing cards on SOW - Landing page that showsMy Tasks | Needs Attention Tasks| Critical Tasks etc.I tried looking into sys_ux_composite_datasourcesys_ux_composite_dataWe do not use ui buil...

  • Question

Exam Maintenance Window: Yokohama to Zurich

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   With the Zurich release now on the horizon, the unavoidable Exam Maintenance Window in getting closer. Each new release typically brings questions around exa...

  • blog

Filter options from an interactive filter

Hello All! I am trying to create an interactive filter for a report which would allow a user to to select a task type (eg. INC, RITM, TASK) and filter other reports or lists. I created a filter based on a choice list with the following configurations...

  • Question

Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing   Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Today, December 11th 2025, ServiceNow rel...

  • Article
  • Advanced Editing
  • Knowledge Center
  • Knowledge Management
  • tinymce

Internally created Software Lifecycle type

I created an Internal Software Lifecycle type for the Zoom Workplace App we are using as it is not EOL or EOS based on Zoom's Version enforcement for users and admins.  How do I ensure the software model associates to the Internal Software Lifecycle ...

  • Question
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