Tracking Time Worked: Based on Variable

Hello,  I have a team that uses a variable "Request Type" and there's about 8 different options. They use this drop down as sort of a stage like functionality. As they're fulfilling this request, they'll toggle that variable to different options base...

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Task sla Business elapsed time' is greater than 'Actual elapsed time

Hi all,I'm seeing a weird issue for few Sla's, where  'Business elapsed time' is greater than 'Actual elapsed time'.Did anyone notice this kind of behavior? how this could happen?This sla has a 24*7 schedule with the caller's time zone. Thanks

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How do I allocate a User Learning Credits on to training course please

Hello, Trying to book a couple of colleagues onto a ServiceNow University course have bought learning credits and now trying to allocate/transfer to a related account do they can book the training slot they need.

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Request Routing Logic for Business Stakeholder vs ITIL Options”

Section 01 : If User select the Only below Options user request will go to "Business Stockholder'Or Multiple selection questions. If user select any of those options or all highlight Business Stakeholder 1.Submit Bulk Requests2.Approve Requests3.Read...

• Question

All clients don't need Now Assist, can we limit the Now Assist icon on the banner to a role?

Not all our clients need to see the Now Assist icon in the banner.Is there a way to limit the view to a specific role?Any help greatly appreciated.Thanks.

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ServiceNow Knowledge Management and SharePointHi

Hi All,1) I have knowledge articles stored in ServiceNow Knowledge Management2) I want these articles to be shown in a SharePoint website. This as SharePoint front end offers many more widgets and allows a better User experience. Is there any article...

• Question

Step-by-Step Guide to Configuring Email Account in PDI

1. Enable Email FunctionalityBy default, email sending and receiving are disabled in ServiceNow PDI.Navigate to System Mailboxes > Administration > Email Properties.Under the Email Sending section:Set Outbound Email to True.Under the Email Receiving ...

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Change default Service Operation Overview Dashbaord

I seen the default overview dashboard was read only so I made a copy and made my changes now I want to update the default overview to my updated dashboard. I did find this article Solved: Change default overview / dashboard - ServiceNow Community but...

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Building a Service Operations Organization: A Strategic Guide for IT Leaders

Digital services have become the primary delivery mechanism for business value. When they degrade or fail, the consequences extend far beyond the IT organization, measured in lost revenue, eroded customer trust, and diminished employee productivity. ...

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• Service Operations Workspace

Is Depends on the only relationship type for Application Service to Application Service?

When reviewing CSDM 5 documentation it shows a relationship type of Depends on::Used by between application services/instance. In the text below, it mentions that the relationship type is specific and necessary between business application and it's i...

• Question

Strategic Planning Workspace not visible after installing sn_apw_advance

I have installed the sn_apw_advance plugin on a Zurich instance, but the Strategic Planning Workspace still does not appear for the admin user.We recently upgraded our licensing from SPM Standard to SPM Pro, so the workspace should be available.I hav...

• Question

Inbound email action for incident creation

Hi,We have an "out-of-the-box" instance that I am not so sure was set up "out-of-the-box." Specifically, the act of creating an incident from an email. The inbound email action for this is disabled and incident creation is handled by a workflow where...

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Automating the distribution of Project Status Reports

We'd like to establish a process for project managers(PM) to create project_status records and generate *.PDF versions of the reports using the workspace project status templates.Ideally, the PM would:navigate to the project workspaceselect a project...

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Linux Appliances discovered and reconciled into the CMDB

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