ServiceNow Community

Sometimes Autopilot Getting Assigned Automatically in Agent Chat Even though it's not configured

Hi all,I need some help understanding an issue in agent chat. we have not configured autopilot, but sometimes it is still automatically assigning to autopilot to end chat sessions . i will add screenshot below for reference As any faced same issue or...

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Agent Chat
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Live on ServiceNow: Office Hours - Software Asset Management

Welcome to our dedicated office hours for ServiceNow SAM customers! This is your go-to time for all things related to managing, maintaining, and optimizing your SAM program. Whether you're looking to troubleshoot issues, learn best practices, or d...

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License metrics for a couple subscription products

Hello! My question is regarding license metrics for subscription products. I am reconciling Office Timeline and Think-Cell products which we placed in as manual on-premise subscription entitlements. Since the license type is subscription, and since...

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Cannot activate the sidebar discussion summarization now assist skill.

Hello,We just encountered a weird scenario regarding the sidebar discussion summarization now assist skill. To give a brief background, we activated that OOB skill last may 2025 and we were able to activate it with no problem. We also have a subscrip...

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Resolved! Catalog Item workflow is only running when when testing through flow designer

Hi Community, I am facing an issue with Service catalog item workflow, when catalog item is submitted, workflow is not getting attached to RITM and not running. However when i am testing the workflow in flow designer using RITM number , the workflow ...

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Cascading Business Criticality To Child CIs

We assign a business criticality to all applications ('business systems') managed in our CMDB. For example, 'SAP' may have a business criticality of 'Important', 'PeopleSoft' may have a criticality of 'Mission Critical', and so forth. This criticalit...

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Case Commented notification when additional comments getting added while Trasfering a case

Hi Experts, I had an issue where when I transfer a HR case all the additional comments from Old one is transferring and also an email notification stating "Case commented" is triggering to transferred case. Can someone help to fix this without effect...

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2026 MVP Applications are open—we invite you to apply today!

Nomination forms are live for the 2026 ServiceNow MVP program. You may apply any day from Dec 1st - Dec 31st Apply now Earlier this year, we reached a new milestone—815K community members. Today, we are a community of 937K+ members worldwide. T...

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SOW, How to remove hyperlink on a column in a list view ?

Hi Please do you know how to remove the hyperlink from a column in a list view , in SOW List? thanks

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Resolved! i want to CSA (servicenow) cerificate with my full name

i want to CSA (servicenow) cerificate with my full name

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flow designer submitted cat item request , but additional cat_task getting created for RI

Hi team , I have created an flow designer which submits cat item request , post which it creates 1 sc_task for the catalog item request, however this workflow creates 2 additional sc_task , an in flow log it list only one sc_task , I want to debug ho...

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How to call a ui page inside a Catalog client script

Hi,I created a ui page with html and client script.Then i created a catalog client script and im using this script to call the ui page, but im getting a Java Script Error, i also tried with new GlideDialogWindow but i got the same Errorvar gm = new G...

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Clarification on Scheduled Jobs for Campaign To-Do Assignments After RePublish

Hello! I’m working with Campaigns in ServiceNow and need clarification on which scheduled jobs must run for a previously published campaign to successfully assign To-Dos to newly defined users. Here’s what I’ve observed so far:The campaign was publis...

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Strategic Planning Workspace - Demand - Resource Assignments - missing Resource column

I'm viewing a list of Resource Assignments for a Demand in the Strategic Planning Workspace and I cannot figure out how to add the Resource column.

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Need to see the list of roles

Hi Community, Good day,there is a requirementwhen I search ‘Access Control’ in the filter navigator and open any record, the ‘Roles Required’ field doesn’t show anything even if I have a role added there or not. So this needs to be fixed because for ...

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