ServiceNow Community

Relationship made on Sys_relationship not showing up when setting up a visualization

I am trying to set up a chart to show us the task SLAs for Ritms with tasks assigned to your groups (or selected groups).I have set up a Sys_relationship record which works in the related items lists from the task SLA (Task SLA.task = task.parent).Wh...

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How to become a CSA ?

How to do CSA certification and is it enough to enter ServiceNow domain to get hands-on experience and gain more knowledge ?

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Full-Time

Resolved! How can i get the Activity logs for "Tags"

How can i get the Activity logs for Tags , or how can add the business rule

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We are facing an issue where Requested Items (RITMs) are in a closed state (Closed Complete, Closed

We are facing an issue where Requested Items (RITMs) are in a closed state (Closed Complete, Closed Incomplete, or Closed Cancelled), but the Active field is still set to true, whereas it should be false.

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Resolved! Is it possible to get click rates in quick links widgets? in esc portal

Is it possible to get click rates in quick links widgets? to see how many visitors to the particular quick links in esc portal

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Case and Knowledge Management
Employee Document Management
HR Service Delivery

Old Dashboard is destroyed with zurich upgrade

Hi Braintrust,Grad SN Learner here, upon Zurich upgrade legacy dashboards were converted to some platform analytics or some pa dashboards automatically this has disrupted the dashboards... any inputs how to get them back ... any known issues etc or ...

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ServiceNow ITSM SOAR Actions

Hi Everyone, Long time lurker, 2nd time poster. I have a requirement to integrate the below https://marketplace.crowdstrike.com/listings/ServiceNow-ITSM-SOAR-Actions I'm newer to integrations, I've done Azure SGC, but I'm having a hard time finding o...

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Rejected Tickets and Workflow

Anyone here work in an environment where if a ticket's Approval is rejected, it gets sent back to the submitter for a "rework" and resubmitting that same ticket record? Im used to just telling the user to submit a new ticket with the proper informati...

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What do the Sprint fields do on an Agile Phase in Project Workspace?

When creating or viewing an Agile Phase as part of a Hybrid Project in Project Workspace, there are fields for Start Sprint and End Sprint. What does selecting a sprint in these fields do? Stories associated with the selected Sprint don't appear to...

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Resolved! CMDB Data Certification via Workspace: Certified vs Failed attributes table

Hi All,I have been testing our CMDB Data Certification Tasks (new via CMDB Workspace) and noticed that 'failed' elements appear in the CMDB Workspace 'My Work' under the title of 'Certification exceptions' (table: sn_cmdb_ws_dm_certification_attribut...

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Service Bridge - What flow to raise a RITM

I am publishing my existing catalog of requests to Service Bridge. When the consumer raises one, I want to create the relevant RITM on the provider side. How do I do this? I was expecting some sort of Create RITM from provide task flow but there does...

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SAM-PRO SaaS Direct Integration Profile for Autodesk Cloud (SAM Subscriptions, Contracts, and Usage)

I have seen the next several releases and the added SaaS capabilities (i.e. Workday in Tokyo) but do not see when Autodesk Cloud (Token Flex Usage - Forge) will be added to manage cloud-based subscriptions and usage (for customers that do NOT use Ope...

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Capture Software Usage Data in Third Party Platform

Hi everyone,My company is using SAM Pro and integrating with a third‑party platform to collect EUC data (laptops, software installations). This platform also provides execution duration for software, which we want to use as software‑usage data in Ser...

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Modifying filter on a related list

Hey Community. So, in change records, I want to update the filters for 'Affected CI' related list. I don't just want to modify it in change record only, but when someone tries to add a new CI, the filter should be present there too. See if I select '...

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Show the checkbox that change between additional comments y work notes

Hello, I recently add the additional comments to the notes and it is not showing me the checkbox that change between the comments and the work notes:I already try to remove all the variables save it and add them again but the check box is still not v...

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