ServiceNow Community

Integrating ServiceNow with IAM Tools (SailPoint, Entra ID, Okta): Best Practices and Pitfalls

Executive SummaryIdentity and Access Management (IAM) sits at the intersection of security, compliance, and productivity. Many organizations struggle with fragmented access request processes — some requests go through email, others through legacy por...

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Request Management

Populate first selected user Email id from Multi-Select "Requested For" Field in Catalog Item

Hi Community, I’m working on a catalog item where the "Requested For" field needs to support multiple selections, so I’ve configured it using a List Collector.Additionally, I’ve created a second variable to capture the email address of the selected u...

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Orchestrating Work, Not Just Answering Questions

Far too often, I work with organizations stuck in what I call the “Question & Answer Collector” stage of their HR Service Delivery journey. In this mode, HR Service Delivery is used almost exclusively to intake employee questions and provide answers....

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Case and Knowledge Management
Human Resources Service Delivery

Adding "Watch List" to Standard Ticket Configuration

Hi all, On the "Standard Ticket Header" widget on the Employee Center, you can configure the fields which are visible, using Standard Ticket > Standard Ticket Configuration. What I am after, is adding the Watch List. This is also shown in the Docs ex...

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How to remove white borders between donut chart segments in UI Builder

In UI Builder, I’m creating a donut chart component and I want to remove the white border lines between the segments.The reason is that when a segment has a very small value, the white border makes it almost impossible to click that segment. I’ve che...

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Kansas City SNUG event on November 7th!

Date: Friday, November 7th Time (est): Doors open at 8:30 AM | Reception wraps at 3:30 PM Location: Burns & McDonnell | 9450 Ward Parkway, Kansas City, MO, 64114 Join us for the next Kansas City ServiceNow User Group (...

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getReference(): That Shortcut You Regret Later

We’ve all been there. You need a quick lookup, so you reach for getReference(). It works… until the form slows down and the complaints start piling up. I still remember the day I leaned a little too hard on getReference(). It was a new onboarding ...

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Scripting and Coding

Scoping a ServiceNow Solution – Part 1: Where It All Begins

If you’ve been following this series, we’ve talked about the inputs a Solution Architect needs and the deliverables they’re expected to produce. Whether it’s a ROM, a proposal, or a full-blown solution plan, one thing is consistent: it all starts wit...

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How can we get a Vendor Instance with CSM, or add CSM to a PDI, prior to Partner Program Admission?

Our company plans to develop and distribute a service now app on the ServiceNow public store geared towards the Customer Service Management (CSM/FSM) product. We’ve submitted our application to join the Build Technology Partner program (as of last Fr...

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Connecting to Fivetran - Things to watch out for

Fivetran offers a pre-built connector into ServiceNow to grab data and send it out to other systems like Snowflake. From a recent setup, we wound up doing a bit of back and forth to get everything aligned coming out of ServiceNow into Fivetran so I ...

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Generate Report for Incidents handled or touched by your team even after reassignment in ServiceNow

hello All , We are looking for a way to report on how many tickets RITM, INC did pass through our service desk. Any suggestion or solution will be realy helpful

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Part four of building a new Workspace using App Engine Studio

This is part four of my series on building a new workspace. While this is the final part, future series will dive deeper into UIB setups, key configuration changes, and techniques for binding data. If you recall from part three, our new workspace was...

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Part three of building a new Workspace using App Engine Studio

This is part three of building a new Workspace. In part one, we build a new scoped app. In part two, we built the workspace. After we entered our tables, what did App Engine Studio build for us!? Let’s start with the Workspace front-end first. AES b...

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Part two of building a new Workspace using App Engine Studio

This is part two of building a new Workspace. In part one, we created a new app and set up some basic roles. If you return to the dashboard, you can either click on the Experience column header and click Add, or just click the Add next to Experience ...

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Need to build a new Workspace?

Need to build a new Workspace? Have you heard of App Engine Studio? App Engine Studio (AES) is a guided, visual, low-code development environment designed to help both technical and non-technical users build applications. If you are trying to build a...

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