What is a form and how does it work?

• Question

Performance Analytics Reporting

Hi, I am working on ServiceNow Yokohama. I am trying to create Performance Analytics dashboard in the following formats, but none of them seem to be possible. Is it actually possible to create a performance analytics dashboard in any of the following...

• Question

Asset Model Mapping issue due to Intune Discovery

Hi Team, During the Intune discovery process, approximately 300+ assets were identified and corresponding Configuration Items (CIs) were successfully created. However, instead of being mapped to the existing asset models within ServiceNow, these asse...

• Question

Custom Currency conversion rates

Hi Fellas, I have a requirement that is I want to Add conversion rates using a custom rate table.I followed the following article however on the last step I am unable to find the system property it has mentioned. So, I created a new system property a...

• Question

"Article Body" showing on Service Portal

Hello Everyone, I'm publishing a KB article for the portal use (internal) and once the KB is published on portal, it is showing "Article Body" as am actual word on the portal before showing the article content. Do we have any solution for this?  Atta...

• Question

Need help with reporting on system log

There is some transform script that runs everyday and create system logs, can I create report on this everyday?is it possible to automate this process anyhow? any direction would be appreciated. Thanks

• Question
• Analytics and Reports

How to calculate Risk level on change table using Risk conditions

when we click on related link (calculate risk) on change record it will set risk level. time window is a new custom choice field having options(business, on call), i tried this but only one condition satisfying but not other from the below. can any o...

• Question
• Change Management

Restrict triggering of email notification to when no contextual results found on the related HR case

Hi Team, Can you please guide on establishing this scenario. Currently we are triggering the notification to requester with related contextual search results using table configurations and we are using email script : cxs_emailsearchresults (OOB) in t...

• Question

"Group by" option in the list component of the workspace does not work as expected

 I've created a workspace page.There are two tabs: a dashboard tab and a list tab.Clicking a report in the report tab displays the records in the list component in the list tab.At this time, the report's title, filter, and group by are passed as para...

• Question

Building a Scrum Poker App with Build Agent: Lessons Learned and Technical Challenges

I have been working on agile projects for many years. A few years ago, I had an idea: it would be great if ServiceNow could support story estimation during Backlog Refinement or Sprint Planning meetings using Scrum Poker. I started working on it and ...

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• Now Platform App Engine
• Personal Developer Instance
• Scoped App Development
• Scripting and Coding
• User Interface (UI)

NLU/keyword topics does not load in Virtual Agent Designer

 NLU/keyword topics does not load in Virtual Agent Designer. Does anybody have any experience on that please?  

• Question

Could you explain where the enterprise architecture module can be implemented?

Dear Team,I would like to request an explanation of where the enterprise architecture module can be implemented within the organization. Specifically, it would be helpful to understand the business areas, systems, or processes where this module adds ...

• Question
• Enterprise

What role should be there to see service dashboard in Service Operations Workspace?

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but sti...

• Question

Plugin Usage - Unused Plugins Monitoring

Problem:ServiceNow OOB provides subscription usage module which allows users to see usage of their allocated roles, licenses. This is great for managing license and proactively take actions for license allocation.   But, There is no OOB way which tel...

• Article
• Scripting and Coding