ServiceNow Community

Virtual Agent sources list expanded upon response display

As a user, when I search items in the Virtual Agent, I would like to see all the sources available upon the response appearing instead of having to expand the sources list.Is there any out-of-the-box configuration or property to make the “Sources” se...

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Newly Reformed Certificate Questions

Hello,I have several questions regarding ServiceNow certifications (such as CSA, CAD, ITSM, etc.).Different sources provide different information, so I would like to confirm the official and accurate details.Could someone please help clarify the foll...

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CMDB that Executives Trust

A CMDB is valuable only when decisions improve because of it. Start by defining critical services and the CIs required to support incident impact assessment, change risk, and asset lifecycle. Limit scope to high-value layers first (business services,...

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Broken or Irrelevant links in NowAssist Virtual Agent response for any prompt

Hi, We are working on deploying NowAssist with Virtual agent for our customer. There is a major issue where the links showing up in the response in VA for any prompt , are irrelevant to the prompt. For eg;, if we are prompting for 'password reset', ...

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Regarding CSA voucher

Hi Team, My CSA Voucher is expired and I think that is my last CSA voucher, any one have any idea how to proceed on this. how to get 1 more CSA voucher?

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ATF step - Pull record from record inserted from previous ATF step

Hi, I am still new to ATF and I was trying to insert 3 records from our custom SNOW table wherein the variable role requested is being referenced to. I would like to be able to select the newly inserted records to the field screenshot below. Looking ...

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ServiceNow Developer Page is not opening

Hi all, The ServiceNow Developer Page is not opening for me. I have tried clearing cache and clearing bookmarks. I have tried opening in other browsers as well but it shows a blank page. The link i am trying with is this: https://developer.servicenow...

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Reporting of currency fields in one currency

Hi Friends, I am try to extract data into excel or csv by creating a normal report. But in the report I see data shown as EU or US or whatever currency stored in the field. How can I have one currency value exported into excel or at least shown on th...

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Unable to see "Optimize GRC issue resolution" agentic workflow related pill in now assist panel

Hi Team, Can anyone please suggest on below issue: I'm trying to explore Agentic workflows and AI Agents to demo to a client. Below are the steps I have followed:1. Now assist for IRM plugin is activated and now assist panel is activated and visible2...

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Updating Comments and Work Notes in Asset Reclamation Request

Hi ,I am trying to update asset reclamation request comments and work notes from the flow designer. I have created the action as create record to create asset reclamation request. Mapping the fields with some values. When i tried to map comments and ...

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Help me in background script filling the empty variable in catalog task

Help me in background script filling the empty variable in catalog task user faced issue in closing the task Because this is a mandatory field. check the screenshot for your reference like company name is empty please write the script for filling thi...

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Hello All, I need assistance with troubles with Duplicate emails to assignment group

I have been having issues with duplicate email notification to Assignment group Once request is submitted from the portal. it is triggering from the email notification I created in RITM table, I have checked the flow, business rules, scripts but to n...

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AgriAssist: AI-Powered Agriculture Support Portal with Multi-Language Dynamic Translation

AgriAssist: AI-Powered Agriculture Support Portal with Multi-Language Dynamic TranslationSolving Real-World Problems with ServiceNowI’m excited to share AgriAssist — a ServiceNow application I built to bridge the digital divide in agriculture by givi...

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Resolved! SNPI Story 1 - Build a Scoped HHD Application

I am trying to end the task, but there is no option Me to filter Prototype Evangelist | is (dynamic) | MeWhere is my fault ?

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Scripted Rest API - Bulk Operation

Hi Friends, I am working on an interface where third party will be pushing the data into ServiceNow in one by one through Scripted Rest API. Entries created will be like 100K per hour. To improve the performance, I want to use import sets and transfo...

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