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What`s New Popular Posts More The latest in Community Posted by jordancbaron Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Integrating via Windows Credentials Hi All For an integration we are supposed to use an windows credentail to connect t... Read More Its_Azar Specialist Think Before You Prompt: Assists vs Tokens in ServiceNow AI is everywhere these days, and ServiceNow is no exce... Read More prerna_sh Specialist Risk Rating Roll-up on vendor level Hello Everyone,There is a concept of Risk rating roll up in TPRM in my case this is... Read More George_1 Specialist Virtual agent live chat report Any OOB dashboard that captures all the Virtual agent conversation / AI Search resu... Read More IbrarA Specialist Exporting ServiceNow Records to Microsoft Word Using a UI Action In my last blog, From ... Read More George_1 Specialist Agent Chat Transfer – Translation Between Agents I have a questions regarding Agent Chat in Workspace a... Read More George_1 Specialist Agent Chat Transfer – Unable to Leave Chat After Agent 1 transfers the chat to Agent 2, Agent 1 remains in the conversation an... Read More IbrarA Specialist From Form to PDF: Building a Record Export Button There is an ask that sounds very common but confuses a... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: [EMEA] Hardware Asset Management Office Hours Hosted by ServiceNow 11 Aug, 2026 05:00 AM PDT Event Details Online From endless handoffs to effortless resolution with AI Hosted by Maria Reyes 11 Aug, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: How to Maximize Observability Integrations with AIOps Hosted by ServiceNow 11 Aug, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: Platform Academy - What's New in ATF Hosted by ServiceNow 11 Aug, 2026 10:00 AM PDT Event Details Online ServiceNow Exchange: Getting started with Task Mining Hosted by ServiceNow 12 Aug, 2026 07:00 AM PDT Event Details Online ServiceNow Exchange: HRSD Academy - Getting Started with HR Voice Agents Hosted by ServiceNow 12 Aug, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

primary ci attributes

Hi team please help to set up the primary CI attributes with the attachmentHelp me in step by step process

  • Question

Resolved! Supplier & Core Company Records

Anybody knows if you create a new supplier record in the Supplier table, will a new vendor record be automatically created in the core Company table. If yes, can someone share how it is getting created ?

  • Question

Service Portal redirect for non-fulfillers

 OOTB by default users without a fulfiller role are redirected/dropped off at ..../now/nav/ui/home. We have modified the "SPEntryPage" script include to redirect non-fulfillers to the portal (/sp) upon login rather than .../now/nav/ui/home Question: ...

  • Question

Unable to Duplicate OOTB Use Cases or AI Agents in AI Agent Studio

Hello Community, I'm encountering an issue while working in AI Agent Studio. I attempted to duplicate an Use Case in order to adapt it to my specific requirements. However, I’m unable to duplicate any of the OOTB Use Cases or AI Agents. The same issu...

  • Question

AI Control tower External Assets Connection issue

Hi Team,I am trying to configure the Amazon CloudWatch connection in AICT, but I am running into the error below.Has anyone encountered this before, or could someone help me troubleshoot the issue? 

  • Question

ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

  • Article

Resolved! job oppurtunity

Hello ServiceNow Community,I am currently working as a Senior Support Engineer and have hands-on experience with ServiceNow-related operations, incident management, troubleshooting, and process improvement. I also hold both CSA and CAD certifications...

  • Question

How to Build Dynamic Playbooks Part 4: Nested Playbooks - Workflow Automation CoE

Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 4: Nested Playbooks   This is Part 4, the final article in a four-part series on dynamic playbooks. Start with Part 1: Overview and Conditional Activities » for the full pattern ...

  • Article
  • Playbook Experience
  • Process Automation Designer
  • Workflow Automation

How to Build Dynamic Playbooks Part 3: Playbook Variants - Workflow Automation CoE

Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 3: Playbook Variants   This is Part 3 of a four-part series on dynamic playbooks. Start with Part 1: Overview and Conditional Activities » for the full pattern lineup or continue...

  • Article
  • Playbook Experience
  • Process Automation Designer
  • Workflow Automation

How to Build Dynamic Playbooks Part 2: Decision Activities and Decision Stages - WFA CoE

Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 2: Decision Activities and Decision Stages   This is Part 2 of a four-part series on dynamic playbooks. Start with Part 1: Overview and Conditional Activities » for the full patt...

  • Article
  • Playbook Experience
  • Process Automation Designer
  • Workflow Automation

How to Build Dynamic Playbooks Part 1: Overview and Conditional Activities - Workflow Automation CoE

Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 1: Overview and Conditional Activities   Four Patterns You Should Know   Goal This is the first article in a four-part Workflow Automation Center of Excellence series on building...

  • Article
  • Playbook Experience
  • Process Automation Designer
  • Workflow Automation
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