ServiceNow Community

How to add specific view For List Edit through pencil icon in workspace

Hi Everyone, I need to add specific view when pencil icon was clicked in the List. Need to force the specific form open at the right side as per below screenshot.Any solutions are much appreciated.

Question

AI Search in ServiceNow: Five Now Assist for CMDB Use Cases for Banking Teams

If your CMDB feels like a place you visit only when something breaks, you're not alone. Many teams treat it like a technical burden, a necessary database you maintain but don't really use. Now Assist for CMDB changes that because you stop browsing ...

Article

Excluding Now Assist from clones to prevent credit consumption

Hi everyone, I’m relatively new to ServiceNow and I don't really have any experience with Now Assist. Following ServiceNow’s best practices, I understand that we should not clone Now Assist data to non-production instances to avoid unnecessary consum...

Question

Resolved! Salesforce Spoke Get record action for a custom Object in salesforce

Hi All,I am attempting to setup a integration using the salesforce spoke that will look for records for a custom object in salesforce. We already have the spoke setup and Cases are coming over into ServiceNow. I have added the custom object name into...

Question

Blog2_TM: "Oauth access token is available but expire" error and Resolution

This issue I faced for ServiceNow- Azure integration. Issue Description: You have configured the OAuth 2.0 entity profile with correct value like end point and credential and from Connection when you will click 'Get OAuth Token' , You might get fo...

Question

Unable to login to PDI

Hi , My instance is not opening and I am able to set the password. Even the phone where OTP is suppose to go is not valid. How i can get the instance back. I have created a incident at customer support but no response.https://dev208013.service-now.co...

Question

PDI dev283242 stuck on "Unscheduled Maintenance" for 10 days.

Hi everyone. My PDI (dev283242) has been entirely inaccessible for the last 10 days. The banner says it is undergoing unscheduled maintenance, but the status indicator is stuck on "Activating Plugin...". The refresh button does nothing. Has anyone fo...

Question

ServiceNow Administration Advanced (Zurich) ebook not showing in inkling

I have tried unenrolling to the course and enrolling again creating new login for learning universityinstalled inkling app and then tried as suggested by support rep, did in-cognito , cleared browser cacheThe SNAA (Zurich) inkling book is just not sh...

Question

Issue with Zurich Version

Below onChange Client script is working in yokohoma but not in zurich, can someone please help me to understand on what is the issue? function onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) return; va...

Question

Issue with salesforce spoke

Issue with salesforce spoke.I'm using Get Records Action in servicenow to pull some details.. but some how Data Pill is not allowing to drilldown and select records in it?what was the issue?

Question

Clarification on Origin and Origin Table fields in Incident records

I’d like clarification on the Origin and Origin Table fields:What is their intended purpose in the Incident table?How are they populated (manually, via integrations, or system processes)?Are they primarily used for tracking where the incident was cre...

Question
Incident Management

Welcome to service now- List and Fiter

I have completed the List and filter activity still validation is shown as failed. Can anyone help

Question

How to Trigger SLA Breach Notifications in ServiceNow (and Show SLAs on the Ticket)

If your ServiceNow users can't see the right SLA on the incident ticket, you don't just lose time, you lose trust. The agent guesses priority, the vendor relationship gets murky, and leadership only hears about the breach after it happens. In this ...

Article
Incident Management
Service Level Management

How to find a common assignment group for a given list of users?

Let's say I have a list of 3000 users with me.Each user is part of multiple assignment groups.how to find a common assignment that contains maximum number of users from the given list.

Question

Purpose of Notify field options in Incident table

In the Incident table, the Notify field has three options:Do not notifySend emailTelephoneI’d like to understand the purpose and practical use of these options.How does ServiceNow handle notifications when “Send email” or “Telephone” is selected?Are ...

Question