ServiceNow Community

sys_user_group table not visible in UI Action table dropdown in scoped app

Hi All,I am working on a scoped application and trying to create a UI Action on the sys_user_group table.In Global scope, the sys_user_group table is visible in the Table dropdown when creating a new UI Action.But in my custom scoped app, the sys_use...

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GRC Policy Exceptions in ServiceNow GRC

Understanding Policy Exceptions in ServiceNow GRC Organizations implement policies and controls to maintain compliance with internal standards and external regulations. However, there may be situations where users are temporarily unable to meet these...

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Enivornment, Used For and Service Instances

Hi everyone,I’m currently refining our CSDM 5 implementation and have a conceptual question regarding Service Instances (cmdb_ci_service_auto). In the Service Instance Wizard, we can only select Production, Test, or Development for the Environment. H...

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New field Introduction in User [sys_user] Australia Release

There are new field introduced in User [sys_user] Form.As shown in below image we can see new column has been introduced in ServiceNow. Sr.Column LabelColumn NameType1)Identity Typeidentity_typeChoice2)Manager HP1manager_hp1Record Hierarchy Path3)Ti...

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Service Desk

OIDC SSO - Auto provisionning - import table not created for userInfo

Hi ! I'm actually configuring a OIDC SSO for my customer : - the authentication is ok- the user account I'm using is correctly connected to Service Now I'm also configuring Autoprovisionning for my user, which is based on both ID Token and User info....

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iOS Mobile ServiceNow Agent app is slow, keyboard doesn't show, or doesn't accept keyboard entry

I downloaded the iOS ServiceNow Agent app. When I try to login on an instance (Zurich) that has the ITSM plugin installed, the login takes a long time (30-40 seconds) to be displayed. When I have the password filled with the iOS Password app, because...

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ServiceNow AI Agent Well-Architected Review - A Framework for Production-Ready Agentic Use Cases

A Reader's Guide to the ServiceNow AI Agent Well-Architected Review The Well-Architected Review for AI Agents is a 56-page document, and how you navigate it matters as much as what you take from it. This guide orients you before you dive in. Who it...

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CSM FSM workspace "assigned to me" UI action

I have a requirement to add a confirmation box in the CSM/FSM workspace after selecting multiple records from the list view, before performing any action.In the list view, we have an "Assigned to Me" UI action visible. When a user selects this confir...

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Adding fields to the Business Application table

Hello! I am the process lead for our Application Portfolio Management (APM) practice at my company. Core to this is our use of ServiceNow's Enterprise Architecture module. We have our entire application inventory (well...most of it in EA and we have...

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What are the core tables involved in Cloud Cost Management where I can find cost related data ?

What are the tables related to cloud cost management ? In which tables can I find data related to cloud expenses, budget, savings, etc ?

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Tenable split detections

Do the split tenable detections using proof still work without port granularity turned on? See this article: Split Tenable detections based on the vulnerability instance to split vulnerable items. It isn't mandatory to select port granularity in orde...

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Vulnerability Response

What are the core tables involved in Cloud Cost Management ?

What are the tables related to cloud cost management ? In which tables can I find data related to cloud expenses, budget, savings, etc ?

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Catalog Request For Manual CI

Using the service catalog and maintain items module to create a manual CI from service portal and after the request is created per class it should route to the specific manager. Example: if user selects windows class in the service portal, CI reques...

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Unable to register for Certified Implementation Specialist - Data Foundations exam

Hi All, I am CSA-ITSM certified and need to register for "Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))". When i am trying to register for the same, there is a button "Resume" comes up and when i am c...

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Custom workflow is not getting triggerred in Yokohama pdi.

Hello,In the service now documentation, it mentions that if there is no condition set to a workflow, it will be triggered upon create of a record on that table.In our upgraded client instance, the workflow works just fine.In my Yokohama PDI, the work...

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