ServiceNow Community

QUESTION RELATED TO MAIL SCRIPT

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) { var grp=current.assignmen...

Question

OOTB New Hire Onboarding (demo) issue

The following issue is really troubling me, and I hope to get help. It's still about the HRSD OOTB New Hire Onboarding (demo) issue. submitting a record from the Employee Center should automatically create entries in the user table and HR profile tab...

Question

Agent Client Collector Discovery and JEA

Hi everyone,We’ve recently installed Agent Client Collector (ACC) on a couple of test Windows servers and configured a test MID Server specifically for ACC. These Windows servers were previously being discovered using JEA with ServiceNow Discovery, a...

Question

Decision table in flow designer

Hi Team, I’m working on a flow where: A request is submitted through a Service Catalog item. I need to send approval tasks to different groups based on the requester’s department. There are about 40 departments and 10 approval sets. What I’ve don...

Question

Accreditations Suggestion for ITSM

I want to gain more knowledge of ITSM, so I would like to take accreditation courses. Could you suggest some accredited courses related to ITSM, excluding 'Now Assist for ITSM' and Process Mining?

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Resolved! how RetrievHi, Selected Record sys_ids from List-Type Declarative Action in ServiceNow Server Script

Hi,I've created a list-type declarative action for my workspace experience in ServiceNow. I need to access the sys_ids of the selected records within the server-side script, but I'm unsure of the correct method to retrieve them.I've tried incorporati...

Question

Client-side filter not applying to hr_service field due to OOB reference qualifier

Hi all, I’m trying to dynamically filter the hr_service reference field based on the selected assignment group using a client-side onChange script with GlideAjax. The Script Include returns a valid encoded query like hr_criteria=..., and I’m using g_...

Question

How to bypass the ACL ?

Hi All, I have an ACL which is making problem field is editabe only for admin on incident form, I have written an business rule for linking incidents to problem record form 'incidents' related list , so that other users can add incidents to problem....

Question

Which is the difference between SLAs in Record Producer and Catalog Items?

For Record Producer intake, SLAs and approvals are configured on the custom table. Stage-level time targets are supported, but task-level metrics do not exist unless a task schema is built. For Catalog Items, task-level SLAs and catalog approvals are...

Question

Smarter Assignment Using Decision Tables + Flow Designer

Smarter Case Assignment Using Decision Tables + Flow Designer Look, I know what you're thinking: "This girl really is obsessed with Decision Tables!" Yes, it's me again—back with another Decision Table article! - this time we're tackling a completel...

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Best Practices

UI action that can associate current record to multiple records

I have a custom table where I am trying to implement a UI action to open a list pop up that allows user to add records that are related to the current record. How do i implement something like this? (refer to the picture)

Question

How to Remove Admin Access for Multiple Users in Contact Roles

Hi Everyone,There is a field in the contacts section called Contact Role under an Account, which defines roles for specific contacts. One of our customers has requested the removal of Admin access from this field in bulk. I am able to remove the acce...

Question

You do not have sufficient privileges to access this knowledge item message in SP

Hi, This is an OOB box behavior on Service Portal that--> if a non admin user has already opened an article that was not retired when opened, but this article got retired from the backend and when the non admin user reloads the page they get "You do ...

Question

RITM backend table mandatory field -visibility

I created a Service Catalog item using App Engine Studio. All variables were set as mandatory = false, and I used Catalog UI Policies (applied to both Catalog Item and Request Item) to make certain fields mandatory on the form. However, when I subm...

Question

Compare date fields.

I have one date field on “dmn_demand” table and other on “dmn_demand_task” table.The field “Planned Start Date” on Demand table should not be after “Due date” on Demand Task table.

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