HRSD Certification Exam.

I am preparing for the CIS‑HR exam. If I thoroughly study the official ServiceNow HRSD eBook and understand it deeply, will that be enough to clear the exam, or should I refer to additional resources as well? IF yes form which resources with links. K...

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Hello

Hi everyone

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How to capture encrpted data on incident for non itil user

Hello Team,   We have built a custom encrypted feild on incident form. And the same field is on record producers. When itil user submit record producer by filling the data its getting captured on incident,however when non itil user add the data and s...

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Create Interaction via Email

I have a problem with an inbound email action "Create Interaction" that creates an interaction via email and populate the opened_for field with de userID from de user who sent the email, I have all de email properties that i need active but when i ma...

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Showcase - Generate Release Notes from an Update Set using AI with Now Assist

Disclaimer: This is a personal project, and is not an official plugin from ServiceNow. No warranty is given.   I'm excited to share something I've been working on privately: a custom Now Assist Skill that automatically generates release notes from th...

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How can I create a private task without using a freeform VTB ?

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What patterns do ServiceNow AI Agents leverage ?

Hello,  As i understand, ServiceNow AI Agents leverage the ReAct pattern to perform actions. They typically follow the T cycle of thought, action, and observation. Are there any other design patterns that the AI Agents in ServiceNow can leverage ? Is...

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How to Show Rejected Requests in My Requests for Resubmission

Hello, I’m new to ServiceNow, so please excuse any incorrect terminology. We’re building an employee timekeeping system using a record producer. When users submit time entries for manager approval, some are rejected due to incorrect hours. Is there a...

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Stop the PDI from redirecting to App Engine Studio

Dear all, How to stop the PDI instance from redirecting to App Engine Studio. I prefer the old UI where we have the Application Navigator and we can toggle between different modules at wish. Regards,Anish

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Variable Sets - make a field open if the user is part of a group

So here is the situation we have and what we are trying to doI have a Variable Set - User InformationIt has the followingCustomer Name (reference to active users)Manager - Customers ManagerBusiness Reason for Request What we are trying to doManager s...

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AI Control Tower || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For similar topics I have written individual ar...

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Custom Edit Button under change request in SOW is not clickable

I have created a Edit action button in RITM --> related list--> change request on SOW viewBut the button is not clickable User can't edit and add the existing CR in ritm and also can't remove the CR.

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AI Control Tower for Now Assist installed with ServiceNow Pro+ and Enterprise+ applications

If you have recently installed any Now Assist plugins after acquiring Pro Plus or Enterprise Plus products, or are planning to do this in the near future, I recommend reading and preparing to configure AI Control Tower for Now Assist, a core subset o...

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CEG AI Center of Excellence (CoE) Quick Start Guide

About the AI Center of Excellence team    Welcome to our community article series from the Customer Excellence Group (CEG) AI Center of Excellence (AI CoE) team at ServiceNow. We're a group of AI strategists, architects, and practitioners who work di...

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