DO we have any step by step practise guide you lab of CMDB Health Micro-Certification Simulator

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AI Agent closing conversation prematurely

Hi everyone, I recently activated the Request Status AI Agent to allow users to check ticket statuses via the Virtual Agent (using Now Assist).I am encountering an issue where the results differ depending on the interface. When testing via thePortal,...

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• Virtual Agent

How to disable the popup of problem task in service operations workspace

When I click on the new on the Problem tasks section under problem record OR Create Problem Task on problem record in "Service Operations Workspace", it opens a popup window asking to choose type. I would like to disable this and directly lands into ...

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Complementing ATF with Agentic AI: Automating UI-Layer Testing for ServiceNow Upgrades

Hi Community,I’ve been exploring ways to optimize the ServiceNow upgrade cycle, specifically focusing on the gaps where the native Automated Test Framework (ATF) sometimes requires manual intervention like complex Service Portal widgets and custom UI...

• Question

In ProjectWorkspace,while creating New Project via OOB ui page getting Invalid Error, record Created

Hi All,I am encountering an issue in Project Workspace while creating a new Project using the out-of-the-box (OOB) New button (Workspace UI page). Upon submission, the system throws an "Invalid value on update" error; however, the record is still suc...

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Handling Special Characters in Scripted REST API Payload

Hi,I have created a Scripted REST API to generate requests in ServiceNow. However, when special characters are passed in the payload, the field values are stored as encoded entities such as à, ', &, etc.Currently, I am using the followin...

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Flow error "Scope does not have read access to table sys_dictionary" with everything in global scope

Hi Developers, I need your help with a peculiar error that I can't quite figure out. I am creating a flow and using a "Look up records" action to find "sys_dictionary" records fulfilling some specific filter conditions. The flow is running as System ...

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CMDB Workspace - How to add 'Service and Offerings'

Hello Experts, On CMDB Workspace for a windows server CI, there is 'Service and Offerings' section that has the below tabs like Service Instances, Business Offerings, Technology Management Service, Technology Management Offering.. It currently shows ...

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Need to alter Create Case multiselect field mapping in CSM workspace

I created a new case type for CSM Workspace. I followed the instructions below to enable the Create Case multiselect. There are some fields, like Assignment Group and location that are not mapped OOB from this action. I haven't been able to find the ...

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CSM Create Case UI Action not visible on interactions created from OOB email flow

I created a new case type for CSM and have activated the multiselect Create Case action. As you can see, when the type of interaction is phone (or manually created no matter what the type is), the Create Case action is working as expected. But when t...

• Question

Playbook activity restart issue

Hi I have a requirement to enable restarting of playbook activities for Account Payable Operations invoice processing playbook. I have tried following the proposals from this post https://www.servicenow.com/community/workflow-automation-forum/how-do-...

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Project Workspace - Export list of projects to Excel

Hello community,Is there a way to export list of projects to excel, directly from the project workspace?I believe I saw it somewhere but cannot find it in our instances that are on Yokahoma.Would you know if such Export button exist or is yet to come...

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Capturing Statement of Work

We are currently wanting to put Statement of Work (SOW) information to capture costs by Vendor.  Is this a place in ServiceNow that is capable of capturing this information when a SOW is created for project work?  

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Views and View Rules

Hi everyone,I have configured a scenario where I created 5 custom tables, and for each table, I designed 3 different views (not including a default view).To control visibility, I also created View Rules based on specific roles assigned to users.What ...

• Question

changes() and journal fields

We were troubleshooting a failing business rule and whilst the cause turned out to be unrelated to this topic we noticed this statement in the ServiceNow documentation:=========================GlideElement - changes()Determines if the current field h...

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