ServiceNow Community

Users with delete permissions cannot delete on a custom table

I built a couple custom tables and granted delete permissions to a particular role,but users wiht that role still cannot delete records. The custom tables are in the Global scope and are not extended from any other table.When I created them the syste...

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Errors with moving custom table and record producer update set

Having issues with updates sets for custom table and record producer. Moved the update sets to TEST instance. After committing the update sets, I cannot see the complete custom table and record producer. Backing out is not working. Running into backo...

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How to restrict past date selection in due date field in problem task

Hi Team, I want to restrict past date selection in due date field in problem task and Change task tables. I have tried directly in UI Policy, it is working but in form it is showing error, if selected date has passed past date. Apart from that how ca...

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Flow Designer:Inbound Email Action – Unable to Auto Create RITM (sc_req_item) from Email

Hi Team,I’m facing an issue while trying to auto-create an RITM (sc_req_item) from an inbound email and would appreciate your guidance.Requirement:When an email is received, a RITM (sc_req_item) should be created automatically.Email Subject → RITM Sh...

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Use case of Gen AI in ServiceNow for cost reduction

Hi Team,Could you please share one practical use case of Generative AI in ServiceNow that helps reduce manual effort and operational costs? It would be helpful if the example also highlights innovative thinking and measurable business impact.Looking ...

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Platform Analytics Report count by month over two years and order by month

I am using Servicenow's Newer Platform Analytics application.The report is this and last years incidents closed count in a column report (see attached). My report has an order of month and year left to right.I would like to order the report by month ...

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Dispatcher workspace - workforce assignment group

Hi, On the dispatcher workspace, within the workforce tab, I can see that only team managers can select the assignment. 1. Who or which role enables selection of one or more assignment groups? We would like to expand this to the dispatcher team.2. Ho...

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Populate a PDF from variables in a submitted record producer

Hi, I have a requirement to populate fields on an already existing PDF when the record producer is submitted. We do not need a PDF newly generated. The above image is our record producer in the Service Portal, and the PDF we would like to have popula...

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Why Doesn’t My “onBefore” Business Rule Prevent Record Modifications?

Hi everyone, I’ve created a Business Rule in ServiceNow that is supposed to prevent users from modifying resource assignment records if they aren’t part of a validation hierarchy of the resource (I have a reference field u_validator on each user, th...

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Resource allocation not created for certain projects

We moved from resource plans to assignments a few months ago. We noticed recently that there were numerous resource assignments that did not have allocations. One of our developers ran a script to update each of the resource assignments and most we...

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CMDB foundations questions

Good day all,while finished the SNAF foundations and almost finishing the ITSM foundations. I was thinking is it good to do CMDB foundations or keeping exploring other functionals module (HR, CS...)CMDB foundations the name look easy but it is 17 hou...

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Creating new SPM budget types

Hi all, Does anyone have experience with customising and introducing new budget types to the project_funding table? We have received a new financial requirement to add two new types of OPEX Budget to the project_funding table. BAU Opex - ongoing po...

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Best Practices
Cost Management
Project Portfolio Management

View rules for Form Widget

Where's the logic for how the form widget utilizes View Rules? Im trying to modify the OOTB approval page. Id like the related ticket's info be displayed via Form widget instead of the OOTB widget. Im able to display the related ticket by replacing t...

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is CIT ITSM doable for career switcher

Good day allI have backgroud as business process analyst with no technical background in coding. while doing the business process path in servicenow was thinking why not do the implementation path and learn something new instead of being process anal...

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I have to add conference tag in incident.

Hi, Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. Can anyone please help me how to add c...

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