TPSM Australia Store Release: What's New in Technology Products

Rahul dev2 · 5 hours ago

Hi Community,

Here's what's new in the Australia Store Release for Technology Provider Service Management (TPSM).

What's New

Customer Success Management

Product adoption roadmap
A Kanban-style tool for planning and tracking product adoption at the capability level, with reusable templates and direct links to Success Objectives.
AI Agent: Product Adoption Roadmap Suggestion
Now Assist analyses sold products, capability maturity, usage data, and similar past engagements to generate a roadmap that's 50–60% complete before the CSM starts.
AI Agent: Product Release Email Communication
When a product release closes, the agent automatically draft, refine, and distribute the release announcement emails to designated recipients by retrieving the most recent product release information.
AI Agent: Squad Resource Identifier
Matches internal experts to any record that has the squad field across seven dimensions — skills, time zone, language, workload, and track record — and surfaces the top 15 candidates in the Now Assist panel.
AI Agent: Renewal Enhancements — Contract-Specific Assessments
Replaces static decision tables with Now Assist reasoning across health, usage, and value signals. Multi-contract engagements now receive individual contract-level assessments with renewal likelihood, risks, and recommended next actions.

Product Support for Technology

Service Delivery Overview
The Service Delivery Overview in the Proactive Service Experience Workflow (PSEW) brings customer account analytics to life through interactive dashboards. Visualize key metrics such as proactive cases, account escalations, SLAs, and KPIs with intuitive charts, diagrams, and summary insights—all in one place.

Service Exchange (formerly Service Bridge)

Service Bridge has been renamed Service Exchange. Service Exchange was enhanced and updated in the Australia release.

Consumer outbound FDS
Reduce manual effort and eliminate the need to share data externally by sharing selected foundational data types with your provider on a scheduled cadence. This data transfer supports the service life cycle by providing foundational data context for operational workflows.
Service Exchange center
Detect problems early, understand connection status, and resolve issues efficiently with the Service Exchange center, a centralized interface that provides real-time visibility into scan check issues, connection health and statuses, and access to all Service Exchange scan suites. Service Exchange admins can access their respective centers through the Provider and Consumer center links in the navigation menu.
Auto-onboarding
Reduce onboarding complexity for consumers with automated onboarding. This feature autonomously manages onboarding workflows, establishes secure connections, synchronizes settings, and continuously monitors for errors to ensure reliable, efficient integrations with minimal manual effort.

For a full overview, check out the Australia release notes for TMT.

What's next?

We’re always looking for ways to improve our documentation to better support you and keep you informed about the latest features. Our latest updates bring more clarity, visuals, and interactivity to enhance your learning experience. Here’s a quick overview of what's new:

📖 14 new topics to our TMT documentation.

🖼️ 2 fresh infographics to make learning easier. 

We're already working on some exciting documentation updates for future releases. If you have feedback or suggestions on how we can further improve our documentation, drop us a comment below! 

Explore the  Australia TMT documentation today!