ServiceNow Community

Resolved! Bring other Table data(ex RITM,SCTASK) into Collaborative work Management(CWM)

Hi All, The requirement is to use the CWM for an ask. If so, requests, RITMS and its respective tasks which are created via portal can it be bought into CWM. There is something as connect ed work where we can define table and its conditions and bring...

Question

ATF records are not rolling back after Zurich upgrade

After upgrading our instance to the Zurich release, we noticed that records created during Automated Test Framework (ATF) execution are no longer rolling back after the test completes.We also checked system properties related to rollback but did not...

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How build agent is useful from perspective of customer side?

I mean it is helping dev team(backend)to accelerate through but how build agent is useful to customer?

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Resolved! Related list filter

On the Release table (rm_release_scrum), we have a Related List to the Issues table (see attached screen shot). Currently the filter for the Related List is where Parent is equal to the Short Description of the Release. I want to update the filter ...

Question

Virtual Agent-warning message 'The conversation is timing out, are you still there' does not appear

Hi everyone,I am testing Virtual Agent inactivity timeout in ServiceNow and facing an issue.Requirement:Show a warning after 25 minutes of inactivity and automatically terminate the conversation after 30 minutes.Current configuration:com.glide.cs.idl...

Question

Depends on one field, other field (lookup select box ) refering a grp , should show the options

for a catalog item, Sap system is reference field and approval by is lookup selectbox (referring a grp)if sap system is A,B,C, then approval by should be particularly 3 grp members need to show as option in approval by field and D,E,F as Sap system t...

Question

Record producer works fine in portal but not as expected in native UI

Hi community, I have created a record producer where it has several fields and works perfectly when submitted from the portal, but when I tried submitting from native UI some fields are not getting cleared as expected.There is field 'A' which is a se...

Question
Service Catalog

Restrict Data Import to Group-Specific Records in Hardware table

Hello everyone, We have a requirement to allow users to import data into the Hardware table (alm_hardware), with access restricted by a custom reference field u_managed_by_group (reference → sys_user_group). We have four distinct groups. Users shoul...

Question

How to add "internet facing" information correctly in CMDB that are discovered by SolarWinds?

In the cmdb_ci_hardware table, the internet_facing field is available out‑of‑box (OOB) and defaults to true.I have seen community discussions mention using the CSDM data classification on Business Applications or Services to derive whether something ...

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Service Graph
Service Graph Connector

Can we hide global in search and make service operations workspace as default

I need to hide the global search for x_role users, and make service operations workspace as a default search option for that users . Home page native side only just search function should be sow. Is it possible? Thanks in advance.

Question

Execute Skill receiving entire JSON object instead of string values from subflow outputs

Hello!I'm experiencing an issue with my ServiceNow Flow Designer setup and would appreciate your guidance.Current Setup: I have created a subflow that generates 5 outputs, all in String format. These outputs work correctly when tested individually.T...

Question

Create a release record from backend script and apply a template to it

Hi all, I have below requirements in Digital Product Release: 1. I want to create a release record from background script and apply a release template to it. But on the release record I could not see any particular field which stores this template va...

Question

Configuring the Now Assist Readiness Evaluation: An Implementor's Walkthrough

If you’re working with ServiceNow’s Now Assist platform, the Now Assist Readiness Evaluation is your first stop to gauge how prepared your instance is for Now Assist and agentic AI capabilities. Before you can see any assessment results, though, you’...

blog

How to Disable Activity Stream Input in Service Portal Form Widget?

Hello, I cloned the Form widget because I need to hide or disable the Activity field, along with the Post button and the Work Notes checkbox, while still keeping the activity history displayed at the bottom. This request comes from a business require...

Question

Scheduled Background Script – GlideRecordSecure() not updating Incident HTML Description field

Hello!I have a scheduled background script that updates the incident.description HTML field.Now I've read about ServiceNow scripting governance tool and I have added the admin user and all required users the snc_required_script_writer_permission role...

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