why i am not able to see sc_req_item table in flow designer

• Question

Touched incidents by particular assignment group

Hi Everyone, I have a requirement to generate a report that shows how many incidents were handled by the Database group, how many were closed by them, and how many were transferred to other groups. I attempted to create this report using the database...

• Question

RITM CI should be duplicate to SCTASK

Hi , Good Day.!Requirement is : whatever the CI am selecting when submitting in RITM, that same CI should be duplicate / auto reflect to SCTASK also. Screenshot can't post, sorry.

• Question

Is it possible to make variables visible on SCTasks when coming from order guides only?

Hello, I have a requirement to make certain variables only be visible on SCTasks when coming from an order guide and not be visible when submitted from the standalone catalog item.  I tried making sure cascade variables was set to true and marking gl...

• Question

How to wait for a flow based on the variable's value provide from the RITM

Hi,I am currently working on a scenario in Flow Designer and have run into an issue. I want the flow to wait until a value is provided in the subcategory variable. Here’s the use case:The flow creates a task for a particular business function.In the ...

• Question

one or more email address was invalid,(local address containing illegal character

Hi I am getting below error in test but same script is working in dev , could you please help on thisemail script I am using in send emailvar recepients = fd_data._1__get_catalog_variables.select_list_of_users_to_send_emails;var groupmembers = new Gl...

• Question

How to send notification reminder before 30days, 14 days and 7 days for incident

How to send notification reminder before 30days, 14 days and 7 days for incidentIn incident has expiry date I want send reminder before 30 days 1 st reminder              15 days 2 nd reminder               7 days  3 rd reminder.

• Question

Compare date fields.

I have one date field on “dmn_demand” table and other on “dmn_demand_task” table.The field “Planned Start Date” on Demand table should not be after “Due date” on Demand Task table.

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how RetrievHi, Selected Record sys_ids from List-Type Declarative Action in ServiceNow Server Script

Hi,I've created a list-type declarative action for my workspace experience in ServiceNow. I need to access the sys_ids of the selected records within the server-side script, but I'm unsure of the correct method to retrieve them.I've tried incorporati...

• Question

QUESTION RELATED TO MAIL SCRIPT

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,          /* Optional GlideRecord */ event) {            var grp=current.assignmen...

• Question

How to get redirected to created RITM when submitting a catalog item on the Service Portal

Hi ServiceNow Community Developers, Right now on the Service Portal when I create a request from the catalog item form the system shows me the REQ details instead of the RITM details. For instance after filling out the form on the SP and click submit...

• Question

CMDB Workspace without Menu items

Why is CMDB Workspace without any menu items? Instance is OOB and CMDB Workspace just installed but appears without menu items.   

• Question

Duplicate CI's being created on the cmdb_ci_vm_instance and cmdb_ci_linux_server table

Hey everyone, We are having duplicate CI's created on our cmdb_ci_vm_instance and cmdb_ci_linux_server tables. The CI's on the cmdb_ci_linux_server are coming from one integration, while cmdb_ci_vm_instance are coming in from another. We are trying t...

• Question

How to do MS SCOM integration with ServiceNow

Hello Friends'! We want to integrate MS SCOM 2022 with ServiceNow for Incident creation. What is the best approach to it ? We don't have ITOM yet.What are the prerequisites for this integration?Any reference documents for the same Please provide your...

• Question