ServiceNow Community

Not able to see manage instance on servicenow developer portal

Everytime I go on to ServiceNow developer portal, not able to see manage instance section. and therefore not able to access the instance. everytime need to raise the request for new instance

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In ProjectWorkspace,while creating New Project via OOB ui page getting Invalid Error, record Created

Hi All,I am encountering an issue in Project Workspace while creating a new Project using the out-of-the-box (OOB) New button (Workspace UI page). Upon submission, the system throws an "Invalid value on update" error; however, the record is still suc...

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Getting started with Core Business Suite

What it Contains The ServiceNow Core Business Suite is an AI-powered platform that unifies HR, health & safety, finance, procurement, legal, and facilities operations into a single, intelligent experience. Employees submit requests from one portal, A...

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SLA Visibility in Employee Center

Hi Team, SLA Visibility in Employee Center users want to see how much time is left on the SLA for my Requests and Incidents,So that they can monitor progress and follow up if the SLA is breached, maintaining transparency.

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Redirect form one record producer to another

Hey All,I want to implement a functionality where the submission one record producer will redirect you to another record producer, how to achieve it?

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ScTask must be create only in a specific time window.

Hi All, I was working on a flow designer logic, and getting a problem in it.My requirement is: users can raise their request at any time but sctask should only be create in a specific time window.For Ex:- user raised a req on thursday, even after get...

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Australia Release Party @ Aker Brygge 🐨

Nå kommer Australia releasen og vi ønsker å både feire og gi innblikk i det som kommer i den nyeste releasen! Vi ønsker deg velkommen til en time fylt med læring, deling og et blikk inn i fremtiden for enterprise-teknologi. ServiceNow Australia mar...

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Manager workspace active work data not showing

In Manager workspace in active data no data showing. if manager assigned the work to agent, then also not showing any data.sn_channel_mgmt_st_agent_active_work in this table from where data coming any idea.

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UI action record skipped after instance upgrade

Hi All, UI action record was skipped after instance upgrade. And I can not click on it (Not accessible - its seems it is greyed out) How to resolve this issue. Thanks

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IRM, is there an IRM glossary / taxonomy?

Is there a reference that describes ServiceNow's , use of terms: Issue, Risk, Risk Event, Risk Scenario, etc.thanks

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Hide 'Start Twilio' button on servcie operation workspace

Hello @all , I want to hide 'start twilio' action from service operation workspace in collaborate tab,Does anyone have worked on this or have any idea will be helpfull,Thank you

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Enable Agent Notifications for End-User Email Replies

Hi, When the “Opened for” (end user) responds to an email on an existing ticket, the reply is successfully received in the email thread and is visible in the Activity section. However, the assigned agent does not receive any notification for these re...

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Database information storage details

Hi Experts,Need help regarding database storege tables I have below types of Databases and instances MSSQL DB(OnPrem) / MSSQL DB INSTANCE (OnPrem)AZURE SQL DB / AZURE SQL DB MANGED INSTANCE AZURE POSTGRE SQL / AZURE POSTGRE MANAGED INSTACE We don't h...

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Mega Menu in the Employee Center

Hello All,Earlier when I created the topics in the mega menu, they were placed on the top of the main page but now I see we have "Navigation style" field (Advanced Portal Navigation) which asks for Top and side view. With side selection the mega menu...

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How to pass account value to record producer when clicked on Create Case using case type selector?

We have Create Case button in Account table. We allow user to create case from Account record by clicking on Create Case button which displays the Case Type Selector page that displays the record producers of all case types. When user selects any one...

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