ServiceNow Community

Copy Emergency Change to Normal Change type in Zurich version of snow

whenever i am using the copy change(button) on the emergency change request record, it is creating new record type as normal. please suggest how to fix this issue

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CSM exam course

i am planning to appear for CIS-CSM exam for which planning to complete CSM essentials course. Please guide me which one i should take up as there are 2 courses one for Xanadu and one for Yokohoma, shall i go for Yokohoma as its got completed automat...

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How Do You Abort/Stop a Running AI Agent

How do you abort or stop a running AI Agent? See the screenshot below taken from the AI Agent Studio Activity tab, where some of the executions have a state of In progress. In the first instance, I initiated the agent from the Now Assist panel on a c...

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Making attachment mandatory from client script service portal catalog

Ever had the requirement of conditionally making the attachments mandatory on the portal catalog item page? There is the attachment variable but I've seen business reject it as an option more often than not and there are multiple posts on the commun...

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Document Intelligence Auto-Extraction Not Triggering on Attachment Upload

Hello, I have created a Document Intelligence use case for demo purposes. However, I am facing an issue where the fields are not auto-populating after attaching the document.Currently, the extracted values are populated only when I manually open the ...

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Semantic Indexed Fields not showing up in Search Retrieval Tool configuration

Hi there, I'm currently completing the lab in the course AI Agents - Configure AI Agents. There's a step in the Lab Guide where I have to create a Search Retrieval tool, which searches Knowledge articles based on their titles and bodies. According to...

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Is it possible to redirect agent to another page using "Quick action" in agent chat?

Hi there, I wanted to create "Quick Action" which should redirect agent to catalog items list in SOW. I am not sure if its possible by using Quick actions. If yes, could you please share any document which can be referred?

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ON Hold Tickets are not showing - Reporting

Hello Team , I am Preparing a report , however we are not able to see hold tickets my conditions are below My observation:On hold Tickets are not Visible on Task table when I created Tickets on Incident Table tickets are visible for me.what could be ...

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Performance Analytics

Is it possible to add custom filters for SOW landing page widget to exclude UK holidays/weekends?

Hi there, I wanted to know if there is any way to add scripted filter condition for landing page widget, something like, I checked existing filters for sow landing page widget but there I can see drop downs instead of script.Is it feasible to achieve...

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Automatically display related information

Hi experts, We have a service form with a field that queries the assets in the alm_asset table (asset tag). How can we display associated asset information once the user selects the asset in other fields (invoice, company, contract, etc.)? Thank you

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Enable end users to comment on Problem tickets without assigning fulfiller roles.

If an end user accesses a Problem ticket through the Service Portal and wants to update comments(in activity filter), we currently need to assign the sn_problem_write role.However, this is a fulfiller role and incurs additional licensing costs. Would...

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Resolved! How to disable the close action in the incident esc portal

Hello Everyone,I want to disable the close button present on incident table for the esc portal how i can do that? @Ankur Bawiskar any suggestions?

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SLA Reports Due Date Conditions

Dear Team,Good Day to All, I’m looking for some help into SLA Reports on Task SLA Table.Request you to please help me with below conditions. Current Month Breached SLA (%) = (count of requests not resolved in 10 business days in current month / total...

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Fixing intermittent empty menu?

Hi all, Our ServiceNow instance sometimes is unable to load the menu returning an empty list. I did suspect sometimes is due to network slowness.1. I was wondering if anyone else is having similar issue?2. Is it possible to relate to our Menu size? T...

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Business rule is not working

Conditions were met and business rule is executing not it's not displaying proper result, please refer below given condition and the script is(function executeRule(current, previous) { // HIGH RISK if ( current.u_information_security == ...

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