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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI We’re thrilled to anno... Read More Posted by jordancbaron The CreatorCon 2026 Call for Content is Open for Business! Hey there, ServiceNow ... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Building Secure and Scalable Custom Apps on ServiceNow 1. Security Starts Day One Treat security as a design ... Read More Hanna_G Specialist 🚀 Agile Card Labels: Automatically Reflect Story Status in the Agile Board In Agile development w... Read More Juhi Poddar Specialist Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets In this article, I’ll ... Read More Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Its_Azar Specialist Role needed to call rest API I have a Record Producer in Service Portal. On change of a field, I call an endpoin... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Gartner HR Symposium/Xpo Conference Hosted by Sandra Robles 27 Oct–29 Oct, 2025 07:00 AM PDT Event Details Online Live on ServiceNow: [APAC] What’s new in the Zurich release for AI Control Tower Hosted by Lolita Honkpo 27 Oct, 2025 10:00 PM PDT Event Details Online Live on ServiceNow: [APAC] What’s new in the Zurich release for AI Control Tower Hosted by Lolita Honkpo 27 Oct, 2025 10:00 PM PDT Event Details Online Live on ServiceNow: [APAC] What’s new in the Zurich release for AI Control Tower Hosted by Lolita Honkpo 27 Oct, 2025 10:00 PM PDT Event Details Online Live on ServiceNow: Process Mining for Source-to-Pay workflows Hosted by Lolita Honkpo 28 Oct, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: Process Mining for Source-to-Pay workflows Hosted by Lolita Honkpo 28 Oct, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Resolved! Add RITM hyperlink in send email action

Hello,In my error hander, i'm using send email action to send basic information about error. i'm trying to add RITM number as the hyperlink and flow context link of that RITM in the email body. can someone help me with this?Yes i'm replacing instance...

  • Question

Virtual Agent button icon customizations

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   A popular request on Virtual Agent is on changing the button icon. Often the Virtual Agent widget is cloned and edited to fulfill such a request. Though as y...

  • Article

Multi row variable set values not saving after modify in Sc_task2

Hi Team,anyone know how to solve this problem I have multi row variable set with 3 fields in this 2 fields are check box type default displaying 'false' Task2 added this Multi row variable and come to catalog task i have modified the check box values...

  • Question

How to customize this Record information

Hi guys can you please tell me how I can customise the record information when I click on the RITM and click on this button need to show different field currently in CSM workspace. 

  • Question

Building Secure and Scalable Custom Apps on ServiceNow

1.  Security Starts Day One Treat security as a design principle, not an afterthought. Smart Access Controls: Get granular with user permissions. Rely on ServiceNow’s native Access Controls to limit who can view or edit data—don’t default to “everyo...

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  • Best Practices
  • Guided App Creator
  • Scoped App Development

Can't groupby Value in metrics View

I All I have problem with database view and data visualization. In CSM I create ad databaseviews OOTB incident_metrics.  Database view work fine. I can use query view and select as Data Source in Data Visualization or report, but I can't GroupBy on V...

  • Question

Button "Discuss"

When I installed the "Omni-Experience Standard Feature Set" application it enabled the "Discuss" button on all tables, I would like to know how and where you disable/enable this button for one or several tables?

  • Question

Playbook template

Hi friends,I’m currently learning CSM and trying to create Playbooks. As per the guidance I received earlier, there should be a Playbook Template option, but I’m unable to find it. Could anyone please guide me on where to locate the Playbook option i...

  • Question

Customization in SAM plugins

I have been asked to check customization's in SAM plugins. Screenshots below.What are these customized files in SAM plugins? What are their implications? I need to find out who introduced these customization's. How do I find their backstory and shoul...

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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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