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Community activity

Script Include is not defined

Hello, I'm trying to call a script include "GRCAssessmentUtils" (OOTB) from a BR, but I'm receiving this log message:  com.glide.script.RhinoEcmaError: "GRCAssessmentUtils" is not defined.sys_script.18cab9d7c3bcb210995c98fdd4013165.script : Line(11) ...

  • Question

How to access getNextObjNumberPadded() in a client script?

I am going nuts here.Could be I miss some basic stuff. Please try to helpIssue:I want to create multiple records at once. Works using Import XML. I can preset all values the way I want them.What does not work is: creating the number for those records...

  • Question

How to use the Form component

  Add the Form component to the Page Drag and drop the Form component on your page.  Add a "Glide Form" data resource Go to Data Resources ( icon database on the left toolbar)Click +AddSearch for "glide form"In the section, "@servicenow/now-record-fo...

  • Article
  • Multiple Versions
  • Now Experience UI Framework

After Zurich Upgrade Dashboard report button not working

In dashboard,in incident category there are Open Incidents by Status & Priority, Closed Incidents by Status & Priority andClosed Incidents Aging Reports.Here in stacked by dropdown priority is shown twice,while selecting any priority no changes is re...

  • Question

Alert for Version upgrade in RITM table

Hello All, 1. I have created to field permitted version in alm_license table and give value like 2.1, 2.2 and 2.3. If these values get changed from any number than a alert need to be shown that Version upgrade is available for Software which we selec...

  • Question

How to find inbound REST API logs and where it is captured?

Hi All, I have an integration where a third party will create a RITM in ServiceNow instance and I want to check the request body they have sent. But I am not able to find the inbound API logs which will show me the request body. Need information how ...

  • Question

List collector in flow designer issue

Can anyone advise on this please.We have a product record with a list collector field called business sectorsWe also have a catalog item with a list collector variable called business sectorsThe requirement is this:When certain change conditions are ...

  • Question

Introducing Model Provider Flexibility: Optimize Every AI Workflow

This article is for customers upgrading to Yokohama Patch 6 and Zurich Patch 1   Today's enterprises are embracing AI to transform operations, but a "one-size-fits-all" strategy no longer works. Different departments have unique AI needs, from IT's a...

  • Article
  • Getting Started
  • Release Updates

Adding Response Template to the S2P Workspace for email

I have added a drop-down to the '+' icon on chrome_tab of S2P workspace to allow AP Agents to create their response templates. But when I am testing the configuration. I get a error message shown to the workspace as the fields added on the template b...

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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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