Now Assist AI Agent updates to Incident shows AI did it instead of the user in the activity log

We were using the Check Ticket & Support Status Topic for checking the status of an Incident, but were informed by SN Support that this topic will be depreciated and advised we should use the Request AI Agent for the same functionality. We are now fa...

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Unable to Reply to Posted Thread

I need some help, as I’m currently unable to reply to the thread I posted.  Thank you

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not working

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cancel a project from project workspace

I had a requirement to allow certain members to cancel the project. A popup should appear before cancelling. When confirmed project should get cancelled. i implemented using ui action and script include. Now i have to implement same on project worksp...

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Microsoft Dynamic for Business Central

how i do integration for microsoft dynamic business central can you provide me source how i do i can;t find it anywhere production service now community youtube i am tried anyone knows about it plz guide me

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Active install = False for the latest version

Pls let us know Why active install is false on the lastest SW version, where the old versions show as active install is true. Why active install is false on the lastest SW version, where the old versions show as active install is true. 

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Introduction to Employee Center

This guide will help you get up to speed on Employee Center and is a great place to come back to as our product evolves. Table of Contents Employee Center BasicsRelease DetailsEmployee Center Widgets, Pages, and Capability OverviewKey decision factor...

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Updating SaaS Integration with M0365 for new SaaS Products

Hi All,We have an OOTB SaaS Integration with Microsoft O365 as per ServiceNow documentation. I am inputting new entitlements and noticing new products we don't have being pulled in by our Microsoft O365 Integration. PPN: W83-00001Product: Microsoft W...

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• Microsoft o365
• saas integration
• saas product without subscription product

Resource Management Workspace

Recently noticed a new popup on Resource management workspace when attempting to modify allocated hours for a group operational assignment -- and after closing the pop up and attempting to make a change, an error is thrown and the change is not saved...

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How to migrate workflow version table records from one instance to another.

Hi, I have set the active field value = false and published = false (previous version) in workflow version table records which is having workflow name = Change Request - Normal. then i added all files into update set. i tried to migrate this update s...

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Scripting Governance Tool

 Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these a...

• Article

Survey Follow-up Response

I would like to ask a quick question ..slightly baffled.We are looking for a “Survey Response Follow-Up” process; where surveys are reviewed, users are contacted (especially bad surveys) and tasks is then closed. I have done some research and I am st...

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Interactive Filter – Months Sorting Issue

Hi Team,I am using an Interactive Filter on a Dashboard to display the last 4 months dynamically from the current month. The month values are stored in a table as strings (January, February, March, etc.) against a Value field.I am fetching the last 4...

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• Performance Analytics

Agile Board Search

Is there a way to get the search on the sprint planning board to be able to search assigned to? We can search the story number, short description but not assigned to. One of the scrum masters is trying to pull stories from the backlog based on who th...

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• Agile Development