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transform map script is not working

HI all ,   For the single user it is goving correct answer but for the multiple users it is giving undefined answer Can anyone correct this script : source.u_owner_name:- multiple user id is coming ,   return: undefined output is coming  // Transform...

  • Question

AI エージェントを使用してインシデントから重要なトピックを抽出 (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。   前回の投稿では、インシデントレコード内の主要なトピックを特定し、レポート用に保存するカスタム Now Assist スキルを構築しました。それはうまくいきましたが、生成 AI の機能をさらに調べていくと、別の疑問が生じます。 Now Assist の代わりに AI エージェントを使用して同じことを行うことはできるのでしょうか? 確認してみましょう。   達成した...

  • blog

Teams self configured bot - Integration or updation failed

I am trying to update the Teams chat integration in our dev instance and cannot avoid this error. It doesnt seem possible to create a new application manifest. We have tried deleting records and starting again, still the same error. This is preventin...

  • Question

Resolved! Project Template not carrying over the planned duration

 We are trying to build a project template where project tasks have defined dependencies and planned durations. The idea is that when a new project is created from this template, the task dates should automatically calculate based on the project’s pl...

  • Question

transform script is not working

Hi All,  Could you please help me with the transform map script so that it works properly   answer = (function transformEntry(source) {    var owners = source.u_owner_name || '';      if (!owners) {        gs.info('TM Owners empty');        return ''...

  • Question

Configuring List Layout Not Saving The Change

Hi Community I am trying to configure the list layout on ServiceNow, I am moving all the columns I want from the available section to the selected section and save the change. However; the list layout reverts back to the previous setting. I have noti...

  • Question

Resolved! Software Models without Software Installations

Looking for a database view that would allow me to see all software models without software installations?Complicated since it involves a normalized discovery model with software installations and the discovery model matched to the software model. So...

  • Question

December 2025 Store Release Deep Dive Blog - HRSD

This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the December 2025 store release. Some of the features may have dependency on a family release. This will be called out in the feature section.   Release b...

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