ServiceNow Community

What are the best practices for working with a SharePoint development company on custom workflows?

Question

CSA Study: KB record and Tabs

Ok, I'm looking for some clarification specifically for the CSA exam. One of the practice questions comes up as the following: "On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledg...

Question

How to run Client Scripts and UI Policies on HR Agent Workspace and Case Creation forms

We have set up our HR services with Record producers and have included them in our Employee Center. All of them have Catalog UI Policies and Catalog client scripts and they go to their respective COEs.However on our HR Agent Workspace and Case Creat...

Question

Resolved! Business rule is not working

Conditions were met and business rule is executing not it's not displaying proper result, please refer below given condition and the script is(function executeRule(current, previous) { // HIGH RISK if ( current.u_information_security == ...

Question

Resolved! Doubt

A customer requests the following data quality measures be added:• Incident numbers should be read only, on all lists and forms, for all users.• Short Description field should be mandatory, on all records, across all applications, on Insert.Which typ...

Question

Resolved! Undefined Value From RESTResponseV2

Hello, I hope someone can help me.I'm creating a business rule to get values from a REST Message. Let's say that I want "DescriptionSummary" value, so I have the following: I'm getting undefined for the value I want to pull. This is my business rul...

Question

different Columns for Employee and Manager from Same Table

Hi all ,I need help with role-based list views in ServiceNow.Requirement:I have one table and one list, but the visible columns should change based on role.Employee should see only:NameEmailDepartmentEmployee IDManager (from the same table and list) ...

Question

Control attestation not created

I created a Control Attestation Template using Smart Assessments. Initially, I was able to create attestations without any issues. However, after accidentally physically deleting the Control Attestation Template, attestations with the newly created C...

Question
Integrated Risk Management (IRM)

Best way to process maintenance renewals

What is the best way to process a maintenance renewal so the purchase order line item will indicate that it is a maintenance renewal and a maintenance entitlement will be automatically created? From what I've seen you need to select the product mode...

Question

Why XLAs fail in ServiceNow when organizations still operate with SLA-first thinking

Many organizations are adopting Experience Level Agreements (XLAs) in ServiceNow to better reflect user satisfaction. However, even after implementing XLAs, teams often see little improvement in user experience or behavior.Why do XLAs frequently fail...

Question

How to get old value in On Submit Client Script

Hello All, I got a requirement where we have list of Risk fields on Change Form based on those questions Risk has to be calculated and it's getting calculated.Now the problem is I need to show alert message to the user when user updates the related R...

Question

Reenabling the Insert Media Function

While I don't know what happened, the ability to use the Insert Media button in the Xanadu Knowledge Article Tiny MCE was disable about two months ago. Instead of seeing a snapshot of the video and then playing it, I get an error message. Clicking th...

Question

Using spModal and $uibModal in ServiceNow Service Portal

Introduction Modals are an important part of ServiceNow Service Portal development. They allow users to interact, confirm actions, and provide inputs without navigating away from the current page. ServiceNow Service Portal commonly uses two approache...

Article
Service Portal Development

Essential Information: VR to USEM Upgrade Guidance

USEM Launch Details USEM - Unified Security Exposure Management - is the next evolution of Vulnerability Response (VR) USEM features are made available in Vulnerability Response v30x Vulnerability Response v30x was officially launched and released...

Article
USEM
USEM Upgrade
VR v30x

Resolved! Configure multiple model categories in the CMDB model

Hello, everyone. You can set multiple model categories for a single CMDB model. As stated in the documentation, it is possible to automatically create an asset when a CI matching that CMDB model is discovered.However, I couldn't find information on w...

Question