Not getting the correct record in Retrieve Worker Profile Staging table from SuccessFactors Spoke

We have HR Integration in ServiceNow - SuccessFactors using SF Spoke, but the action/subflow Retrieve Worker Profile is not getting the correct record if the worker has 2 jobsExample:User has 2 jobs- Old: Tagged as Employee but already Terminated- Ne...

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Need process documentation on Disposal Orders in HAM

Hi everyone, I’m looking for an end‑to‑end real‑time Hardware Asset Management (HAM) Asset Disposal process that organizations follow in actual business operations. I’m aware of the generic disposal workflow available in ServiceNow’s HAM documentatio...

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Dynamic Translations for Email Notifications are not working as expected

Hi, I've configured Dynamic Translations for Email Notifications as per the instructions in the documentation by installing all the required plugins, creating the system properties and creating the settings.I'm able to see the 'Translated Email Conte...

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Types of UpdateSet

How many Types of Updates are there in ServiceNow?  

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unable to run query builder, when running it shows problem running query

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Adding group approval on scoped app table is creating just 1 entry in sysapproval_approver table

I have created a scoped app in which I have added 2 fields, approval and approval_history to make use of "Ask for Approval" activity, which is working perfectly fine.However, when I am adding the group approval it is creating just 1 entry per user in...

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(Blog 1_TM) : Generate a Japanese PDF with custom font for BIA Document under BCM Workspace

Requirement: Generate a Japanese pdf with Custom font  for BIA Document under BCM workspace. Steps to perform:1. Install the custom font:Update System properties("glide.ui.html.editor.v4.font.collection") with proper Description and font name in cust...

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Adobe Creative Cloud VS standalone Adobe products license management

I am looking for some insight into how you manage Adobe Creative Cloud entitlement (alm_license) and user allocations.For example, we have purchased 20 licenses for Adobe Photoshop, which make up our Adobe Photoshop entitlement.However, some users ha...

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• Adobe
• Creative Cloud
• Entitlements
• SAM

unable to format 07/2/2020 format string error message.

I am getting an error when I run my Transform script.    Error message - Unable to format 07/20/2020 to format string using yyyy-mm-dd for field u_purchase date.The date format in u_purchase date is mm/dd/yyyy. I set the date format for the field map...

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I want to fill assessment for a record in workspace via ATF

Hi,I have created a DCNA number in DCN workspace and want to navigate to the related list tab "Activity Questions" and fill the assessment via ATF.Please refer to the screenshot attached and assist accordingly. Thanks in advance.  

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Jira SAM Integration - Connection Validation Failing Despite Successful OAuth Token

Hi All,I hope you are all keeping well. I am trying to build the Jira Software Integration with Software Asset Management (SAM) to download subscriptions, pull user activity, and reclaim subscription information in Software Asset Workspace. I have be...

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Knowledge base Filters

i have a requirement for adding knowledge base filter, ownership group and date on all knowledge base metrics such as number of views, feedback, author metrics but I want to apply it only to the knowledge base picked by the user, ownership group etc....

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Risk Assessment in Change Management

Risk Assessment in Change ManagementWhen managing change requests in ServiceNow, assessing risk is a critical step to ensure changes are implemented safely and effectively. ServiceNow provides two primary methods for calculating the risk of a change:...

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Announcing our 2026 ServiceNow MVPs

We're pleased to announce our 2026 ServiceNow Most Valued Professionals!      Our MVPs share their excitement here. Let's give a warm welcome to the 2026 ServiceNow MVP class.    We did it! This Community came together to celebrate and uplift one ano...

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