ServiceNow Community

Finally Passed my CIS -DF exam today

CIS- DF - CMDB& CSDM exam was truly a journey, for me and I am happy it was an happy ending. This was my first attempt at this as ServiceNow made it mandatory to keep all the certifications active I was really worried reading posts and comments fro...

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Based condition should not onSubmit the form else onSubmit

Hi Team,I have a catalog item with an onSubmit client script that enforces some conditions. Currently:The script enters the if block and shows the error message as expected.However, when the conditions are not matched, the form does not submit as int...

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Export option is not coming for me .

Hello Team , How do i get export option Thanks for your help !

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Input component validation setup

Hi everyone, I’m working on a simple validation use case in ServiceNow UI Builder and need some guidance. Use case: I have an Input component and a Button component on the page. When the button is clicked, a client script runs. The script checks t...

Question
Now Experience UI Framework

Resolved! Rename Workspace Record Form

Is there any possibility that we can Rename the name 'Details' specifically for one table, for instance if i open an incident record form in workspace the details should be renamed as something like 'Incident Details', is this possible

Question

Assign to me ui ation on incident table doesnt shows up if it is assigned to someone else

Hello Everyone,The assign to me ui action on service operation workspace doesn't shows up if it is assigned to someone else of the group i am already part of.I want this should show if it is assgned to one of my group and not assigned to me then i wa...

Question

Displaying Announcements in the Now Mobile App: Custom Component Guide

As of today, the Now Mobile/Agent Mobile apps do not offer a default component to display platform announcements. To address this gap, I’ve developed a custom solution that enables announcements to be surfaced directly in the mobile experience. This ...

Article
Agent Mobile App
Mobile Announcements
Mobile app configuration
Mobile Release Updates

Publish Button on Knowledge article

Hi all,Publish button is not visible on Knowledge Article in service operations workspace, but it appears in native UI. How to make it visible again in service operations workspace?

Question

Creating Report for Top 10 CIs from Resolved Incidents

Hi, I am trying to create a report on the Incident table where the incident state is Resolved. From these resolved incidents, I need to capture all associated Configuration Items (CIs) and then identify and display the top 10 most frequently impacted...

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Unable to see software model data

Hi Team,In my dev instance after completing the NDS guided set up we can see normalization true related to red hat salesforce publishers. But I am unable to see red hat, salesforce publishers' data in software model and reconciliation. Could you ple...

Question

UI action landing page not working in workspace

Hello, I created an UI action, it is visible and working in native UI but in workspace it is visible and even creating a new record(as per the functionality) but it is not landing to the proper new record correctly.What should I give in the script to...

Question

How to remove right side panel in SOW

Hi Team, I want to remove right side panel in SOW How to remove this?

Question

Iframe with external website

Hello, I want to create a widget in portal with iframe tag. Within that widget I put html <iframe and I use an external website( for test I'm putting www.youtube.com.However it doesn't work and the video is not showing up.I believe the error is cause...

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Virtual Agent

We need to create new CI's through Virtual Agent, if we upload the excel file that data need's to be upload in cmdb_ci table, is there any way to implement this?

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How to link a dashboard to a sub-menu in CSM Workspace?

Hi Community, In the CSM Workspace, I have a main menu item named “Dashboard” and added a sub-menu called “Case Volume by Channel” using sys_ux_list_menu_config.list. I’ve already created the dashboard, and I want this sub-menu to open that dashboard...

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