ServiceNow Community

If multiple MIDs attempt to run Discovery on the same device simultaneously, SSH is getting locked

If multiple MID Servers attempt to run Discovery on the same device simultaneously, our credential - SSH Account is getting locked. Does Cluster cause the account to be locked?

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CSM/FSM Configurable workspace experience is not showing up in UI Builder in PDI instance

Hi Team,I have recently upgraded my PDI to Austarlia version and installed a Customer Service Management com.sn_customerservice plugin. I'm encountring a strange issue here, the CSM/FSM Configurable workspace experience is not loading in UI Builder i...

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Healtlog Analytics limit to 10 Data Points

As per our understanding, the number of data inputs per MID Server is limited to 10. However, we would like to clarify how this limitation translates in terms of actual server coverage.Specifically, if we are using data inputs such as Winlogbeat or F...

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Now Assist Data Kit

Dear all,I am learning the setup and use of the Data Set and Data Set collection from the Data Set kit.Based on my progress in this course, I have no difficulty to follow it but I need to understand in practice how to you use this feature at you end ...

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SNPI - Import CMDB Data - Failed

I got this task result that prevents me from validating the task.Did you correctly import 6 CloudDimensions (CD) servers?I have searched the community search to see if I can try something different but mainly the Field Maps Related List does not see...

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AI Gateway in AI Control Tower: Discover, Govern, Secure, and Observe MCP Servers Video Series

What is AI Gateway? AI Gateway is ServiceNow's governance and control layer for MCP (Model Context Protocol) servers in AI Control Tower. It gives AI Stewards and Product Owners the tools to discover, approve, configure, and monitor MCP serve...

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Getting Started
Governance
Security

Service Bridge Bug parent task missing

We have an integration between a service bridge producer(US) and Consumer(customer). its a case to incident mapping. we have this weird bug where the data from us the producer makes it to the consumers remote task. but it doesn't type or write anythi...

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Which on will execute first ACL or Ui policy ?

Hi All, Could you please let me know if ACL is written on a field for read only access and on the same field a UI Policy or client script is written for making the field mandatory. On the form which one will be executed ? Thank You

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Using Record Producers within Order Guides

Hi - wondered if I could get some advise please regarding the use of record producers within an order guide. I am aware that we have the global property that prevents this being used as standard. Can someone please help me as we have been requested...

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How scheduling Data Management Delete Jobs works

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, With the Tokyo release ServiceNow introduced "Data Management Delete Jobs", a way to safely and efficiently perform bulk deletion of records without the need...

Article

Create a search page with custom HTML using OOB search results

Hi Team,I have a requirement to build a search page with custom UI for which I need to get the oob search results to use in the html. Can you please help me how to achieve this. We are using OOB Faceted search widget and property AI Search Enabled is...

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Adding a new Planning State in SPW

I need to add a new choice value "On Hold" the planning state filed on the sn_align_core_planning_item table. What should be considered when adding a new value?

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Obtain Service Now Certifications

Does anyone know how I can get certifications I earned in service now that are tied to my old work email address-account?

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Reporting an issue from the course

I've found incorrect informations in the Knowledge Check (Module 5) presented in the "ServiceNow Administration Fundamentals: Participant Guide" comparing with the video course info.How can I report this issue?Please, find attachments bellow to bette...

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Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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