User Activity
10-09-2025
What is the difference between these tables for search sources?sys_search_source vs ais_search_source If AI Search is enabled, and you want to add a Table to allow it to be searchable, is it necessary to add that search source to the sys_search_sourc...
07-10-2025
I have a question about utilizing AI in ServiceNow to create Playbooks...From my understanding, this would require utilizing Now Assist for Creator. Is this correct? Could we utilize AI Agents to create Playbooks?Why or why not? What is best practic...
How can we create a custom FD Action to parse a JSON message?We have attempted, but receive an error:Error: Empty JSON string,Detail: Empty JSON string Details:Input: JSON Message as a String Script Step:(function execute(inputs, outputs) { var js...
02-24-2025
Can someone please explain how is quick messages get installed?And where should you be able to use it? Thank you!
How can we add columns at the top of the CSM/FSM Workspace, for a record?See attached. Thank you!Su
