ServiceNow Community

Show Risk Assessment related list fields on Change request form view?

My users say they would like the fields on the related list Risk Assessment for their Change requests to just appear on the Change request form, vs clicking open from the Risk Assessment related list (screenshot) I can't seem to figure out a way to ...

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MS Graph for Email integration

Can anyone point me to step-by-step instructions for configuring an email integration with MS Graph? We need inbound and outbound email so ServiceNow is able to read the email to generate tickets and also pass outbound notifications back through the ...

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Need Help Updating Existing Metric Instance Instead of Creating Duplicate Records

Hi, I have configured a Metric Definition on the Problem table to calculate the total time a Problem record spends in the RCA state, starting from the Problem creation time.Requirement:When the Problem state changes:From RCA → Fix in ProgressFrom RC...

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Announcing our 2026 ServiceNow MVPs

We're pleased to announce our 2026 ServiceNow Most Valued Professionals! Our MVPs share their excitement here. Let's give a warm welcome to the 2026 ServiceNow MVP class. We did it! This Community came together to celebrate and uplift one ano...

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Email Notifications Pulling Catalog Item Variables

I have a request to add more details to the emails that send out from ServiceNow. What I would like to do is add the variables on each Catalog Item in the body of the email that gets sent out. We currently have an email that sends out that gives gene...

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A couple questions about CWM

Is there an ability to add a colored dot/tag like in VTB to a card? If not what would be an alternative?When viewing the kanban board what is the alternative to the VTB being able to click on a user's name at the top to automatically filter by what's...

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Performance Hacks: Database Views

Summary I'm writing this article to talk about some of the performance implications of Database Views. I've posted a video at https://youtu.be/ygy50Pxn3wk?si=l7dI3apveDtZTcln. What are Database Views? Real quick - in ServiceNow, the concept of a...

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How can we send a email from servicenow using MS Graph Api .

Actually we want to change the domain of the outbound email from @Service-Now.com to @XYZ.com . As per company policy we can't use smtp they want us to use Microsoft Graph API. There are lot of doc for receiving the email to our system. But can yo...

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Adobe Creative Cloud VS standalone Adobe products license management

I am looking for some insight into how you manage Adobe Creative Cloud entitlement (alm_license) and user allocations.For example, we have purchased 20 licenses for Adobe Photoshop, which make up our Adobe Photoshop entitlement.However, some users ha...

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Adobe
Creative Cloud
Entitlements
SAM

Resolved! Google Chat Integration Not Appearing in Virtual Agent Channels After Plugin Installation

Hi everyone,I'm trying to set up the Google Chat integration for Virtual Agent in my PDI but have run into a problem. What I've done:Installed and Activated the Glide Virtual Agent plugin.Installed the Google Chat Integration for Virtual Agent plugin...

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Knowledge Management Overview Dashboard

Hi experts, I have a requirement to add custom filters on OOB Knowledge management overview dashboard like- knowledge base and category but it's showing filters not applied -please refer screenshot- I also tried to create custom dashboard in analyti...

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Return All Active Field Names and Values for a Particular Record

I have the following code which correctly returns the field names and values for every non-system field in a table, for a particular record. I would like to add one more criteria: I would like to exclude all non-Active fields in the table from the l...

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Can we disable a field on child table ?

I see NEeds attention and action status field on task table, and they are visible on sn_customerservice_case personalise list fields too. How can I disable these fields not to be visible anywhere on case table?

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Issue imitating an out of box UI action

Hello,I am trying to replicate the logic of the out-of-box UI action on sc_request called "Cancel Request".URL: https://<yourinstance>.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D180dfd110a04bf1501fc982f0cf791bb The l...

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How to configure new record in Search Result Display Configuration?

Hi Experts, I want to create a sc_task record in Search Result Display Configuration. currently the table does not let me create new records. Has anyone done anything similar before?

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