ServiceNow Community

Year End Gratitude to fellow Community Members

Hi fellow community members,As year ends I want to really thank to fellow community members to be active and helpful here. For past 7 weeks I have constantly posted questions and have got instant and excellent reply to all my questionI want to expres...

Question

Need guidance on updating the email account table for automatic OAuth token refresh via Slack integr

I’m currently working on setting up OAuth authentication with automatic token renewal using the scheduled job “Refresh Email Access Token.” From my understanding, this scheduled job requires a corresponding record in the Email Account table in order ...

Question

Why does the AI search of the Topic Content widget not find articles that are in certain KB ?

On my portal page I have a taxonomy that contains a knowledge Child topic.within that child topic I have other child topics, each representing one of my current knowledge bases.withing those child topics instances I have knowledge categories that con...

Question

Hide the Choice on the reference field which should view for old records not for new records

On a demand form in servicenow,The 'XXXXX' option is available for selection in the 'Source' dropdown list.The 'YYYY' option is no longer visible or selectable in the 'Source' dropdown list.Existing records previously using 'YYYY' remain unchanged, b...

Question

Send notification with selected record list items from Ui Builder

Hi All,i have requirement where i have a list of items created using ui builder list component. User can select the items from the list and when user click on send email button. All the selected items display values get created as a email body and se...

Question

Save $400 on your ticket to Knowledge + CreatorCon 2026

Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey there, ServiceNow Community! If Knowledge and CreatorCon are on your 2026 wish list, now’s the perfect time to lock in your spot, and save big. Register between now and December 31 to ...

blog

Save as Draft for Record Producer

Hi Everyone,I’m currently working in an environment where the “Save as Draft” button is not available in Employee Center when submitting a request through a Record Producer.The same functionality is working as expected in my PDI. Upon comparison, I n...

Question

Inbound Email Action: Parse Data From Table in Email to Create Multiple Incidents

We have a project where ServiceNow will be receiving an inbound email, and needs to create Incidents off of it. The information needed to create the Incidents is found in an HTML table in the email. I have found other threads discussing similar iss...

Question

Redirect Idea from ESC to custom idea module on idea portal

Requirement Overview: I want to display the ideas that are submitted for a specific module on an idea portal. Solution: 1. Download and install the sn_ppm_imd plugin 2. Navigate to Idea > Idea Module Create a new Idea Module to separate idea portal...

Article
idea
Idea Portal
Portals
Strategic Portfolio Management

Correctly Utilizing Service Accounts in Flow Designer Integrations

When implementing ServiceNow, one common challenge arises with catalog items and OOB flows that enforce prerequisites. For example, the out‑of‑box Change Request catalog item requires that whoever initiates the request has the Change skill. This work...

blog
Best Practices
Integrations
Support - Customer Enablement

Resolved! How does ServiceNow auto generates access tokens after the first access token is manually generated

If the grant type is auth code:1. How does serviceNow auto generates new access tokens after they get expired based on the valid refresh token ?

Question

Auto Generate Refresh Token for JIRA for Authorization Code Flow

We are using ServiceNow to JIRA integration which has OAuth authentication mechanism(Authorization Code Flow), we recently ran into the issue where our refresh token got expired and we were not able to access the JIRA project.I need to know1. Do we n...

Question

Dashboard widgets are left aligned after Zurich upgrade

Hi All, After Zurich upgrade we have seen that all the widget in a dashboard are left aligned, it was perfectly center aligned before. 'Switch to Core UI experience' option in dashboard is bringing back to original view. But is this a bug or expecte...

Question

Resolved! Now University Page Continuously Refreshing

I am encountering a significant technical issue when attempting to access the Now University platform (formerly Now Learning).Upon successfully logging into my account, the main Now University page enters a state of continuous, involuntary refreshing...

Question

Attach the forwarded email as an attachment to the static email notification

Requirement Overview: If I want to attach the email that was forwarded to ServiceNow (which did not create a case) to the Resend your email notification, so that the recipient knows which email it was that did not create a case. Solution: 1. Navi...

Article
Case and Knowledge Management
Human Resources Service Delivery