ServiceNow Community

Refused to display 'https://xxxx.com/' in a frame because it set 'X-Frame-Options'

Hi all, I have create custom widget, embed 3rd website, but it show some error message, how can I resolved it?

Question

Employee Performance Management System in ServiceNow.

I am exploring the development of a Performance Management System Application in ServiceNow and would like to understand the out-of-the-box (OOB) customizations available for key performance management functionalities. Specifically, I am looking for ...

Question

CSA Delta exam Zurich 2026 - sample questions

I have to face CSA Delta exam Zurich 2026. Asking Copilot, it gave me back some sample questions, but I am not sure they are effective. Does anybody have some sample questions that may be really similar to official ones?

Question

Allow If vs. Deny Unless in ServiceNow ACLs – Are They Really the Same?

Introduction If you’ve ever worked with ServiceNow ACLs (Access Control Lists), you know they can seem confusing and intimidating at first glance. With elements like operations (RWCD), table-level and field-level ACLs, parent and child ACLs, scripts,...

Article
Best Practices
Scripting and Coding

Static Translated Notifications not generated, no entries in Email Log

I’m currently working on a ServiceNow instance running Zurich and I’m facing an issue with Static Multi-lingual Notifications. I’m reaching out to see if anyone has experienced something similar or knows how to resolve it.In the past, I have configur...

Question

PIR SECTION Timeline tab modification(MIM)

Hello All,In the timeline of inside post incident management report ection i want to have all the belowPIR timeline section• Created• Proposed• Promoted/Rejected• Actions taken (Under Compose section)• Flagged work notes• ResolvedHow i can achieve th...

Question

Need help to understand OOTB workflow for hardware retirement /disposal

Hello All, I have been asked to work on implementation of Hardware asset retirement and disposal workflow ( possibly to have some automation in it) . Before proposing any custom workflow , i would like to understand whether there is any OOTB workflow...

Question

MRVS Modal Style

Is there a way to change the style of the MRVS Modal? Like the background color of the inputs should be color red.

Question

How to Provide an Excel Template Download in Service Catalog (Same Window)

Hi Everyone,I need to provide an Excel template for end users to download from a Service Catalog item.I would like to display a catalog variable labeled “Download the Excel Template”, and when users click it, the file should download in the same wind...

Question

Playbook activity questionnaire role

Hi, Anyone knows which is the role needed to fill questionnaire on the playbook? In my case the User has access to the workspace and the record(DLP incident). He has access on the Record Form activity and can do changes there but all questions on the...

Question

Best Practice when adding a template to the Project Planning Page

I'd like to know if someone has worked out the best time to add a project schedule template to the Planning Page in Project Workspace. I think I found a solution but would like your feedback. When a project is converted to a demand:It pulls over the...

Question
Project Portfolio Management

I wanted to ask about article creation permissions in the ServiceNow Community.

Hi everyone, I wanted to ask about article creation permissions in the ServiceNow Community. Can any registered user create articles, or are there specific approval processes, or restrictions that determine who is allowed to publish content? If there...

Question

Prepopulate the fields while creating child case

Hi All, We have a requirement to prepopulate the opened for with parent Assigned to field while trying to create a child HR case from HR Agent Workspace.Tried creating a Business rule before insert, but it is happening after creating the case not whi...

Question
Human Resources Service Delivery

Understanding State Models and Transitions

OverviewThis article provides a high-level overview of State Management in ServiceNow, explaining how State Models and State Transitions define and control the lifecycle of task-based records such as Epics. It describes how organizations can structur...

blog

Incident Reassignment Count When Using Interactions

We use Interactions as the entry point on the insourced IT Service Desk for our health system. When the IT Service Desk agent recognizes that the interaction results in an incident, they open one. Question: in that flow interaction to incident, what ...

Question
Incident
Interactions
Reassignment Count