ServiceNow Community

Territory Planning

Hi Everyone, I need to add a new layer to Territory planning, similar to asset and agent. I read the document and searched, but couldn't find it. Could you please guide me? Thanks

Question

Whenever Catalog Form is submitted, it's variable data should get converted into JSON format and....

Whenever a Catalog Form is submitted, it's variable data should get converted into JSON format and get attached to the RITM ticket.How is it possible? Please help.@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

Question

Trying to change the title of a Record Tab in the SOW

I have a UI Action that runs in the Interaction Form from the Service Operations Workspace which will open the Record Page for the sc_cat_item table:function onClick() { var result = g_form.submit('sysverb_ws_save'); if (!result) { // failed form s...

Question

How to transfer my certificates from one account to another. Can you someone suggest me the latest

Hi,I want to transfer my certificates to another email. How could I do that, can someone suggest me the latest way to transfer? I have only 5 days to do that. Thanks in advance.

Question

Service mapping certification course task - Lab 6.3: Verify discovery with entry point

Hi Team, I have carefully followed all the steps outlined in the training documentation. However, after completing the discovery process, the result shows two different servers instead of two Wildfly servers.I attempted to delete and rescan the host,...

Question

What is the correct approach for handling MS SQL "system" databases?

Our database owner does not see value in having CIs for the system databases: master, model, msdb, tempdb, mssqlsystemresource. He has asked us to hide or otherwise eliminate them from the CMDB. We have considered:prevent discovery from creating the...

Question

Resolved! enable ai agent workflow to employee center

Is it possible to enable agentic ai workflow in Employee center? I tried to enable emp center in branding and display and still it didn't workout.

Question

Reporting on Multi-Select Variables

Hello, I'm hoping someone can help. We are launching a new catalog item where, at the time the request is closed, the fulfiller notes certain data points. In this instance, they will fill out a multi-select field that notes what specific options were...

Question

IH-ETL Crash after adding table

Hi All,Trying to use IH-ETL to import a multilevel JSON data into the CMDB, after a couple tables, once I add another table, the whole thing breaks. Though not my first rodeo at ETL, have been stumped in the last couple weeks on this. Appreciate any...

Question

Capacity Planning for SAN, vCPU, RAM etc. in ServiceNow

Have any of you implemented Capacity Planning for SAN, vCPU, RAM etc. in ServiceNow? To add more details on to this - more similar to physical assets like Laptops or Desktops where we have Stock rooms and Stock rules that govern inventory of the asse...

Question

I want Dynamic Sla duration from catalog item

I want that the user can fill the duration detail on service portal and that becomes the SLA breach time .

Question

Track Assignment Group Changes with Metric Definition

By default, ServiceNow provides the Assignment Group metric definition to track the current assignment group value of a record. However, this out-of-the-box (OOB) metric only records the present value and does not capture both the old and new values ...

Question

Career Transition Query: Moving from ITSM to ServiceNow Architect

Hi, I have 14 years of experience in ITSM and have worked extensively on ServiceNow in IT support, where I was responsible for managing incidents, changes, and problems. I also have knowledge of ServiceNow administration, although I don’t have hands-...

Question
Architect

Looking for ServiceNow Professionals who is open for part time position

I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan...

Question

NowSDK Metadata Conflicts

Hi community,Hope you're all doing fine. After upgrading to the NowSDK v4.0.0 release, I've been getting weird WARN messages when running the transform command in a NowSDK app developed locally in my computer. It looks like it's getting confused as t...

Question