ServiceNow Community

How to Integrate Nexthink with ServiceNow SAM Pro

Hi Everyone,I’m looking for guidance on integrating Nexthink with ServiceNow SAM Pro to capture and utilize software usage data.Could anyone share the recommended implementation steps or best practices for this integration?Thanks,Chandana.

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UXF Client Action Attribute returning undefined in Field Decorator Event Mapping

I have configured a Field Decorator using a UXF Client Action to trigger a page collection. While the action successfully triggers and the page collection renders as expected, the custom attribute I defined in the Action Attribute is arriving as unde...

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How to calculate risk factors and how to configure risk factors in change

I want how to calculate the risk factors and how the risk factors are reflecting in change what are the configuration steps behind them. I also want how to update the risk factors in change.

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Change Management

Auto populate contact_type

The user submitted an incident where the mandatory fields were not filled. Within 7 seconds, a second incident was automatically created with complete and correct details. It was observed that in the first incident, the Contact Type field did not aut...

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ServiceNow Exchange: Hardware Asset Management Office Hours

Welcome to our dedicated office hours for ServiceNow Hardware Asset Management customers! This is your go-to time for all things related to managing, maintaining, and optimizing your Hardware Asset Management program. Whether you're looking to tro...

Event

RCSA delta report in risk workspace

Hi Team,We are working on an RCSA Delta Report in Risk Workspace (Analytics Center), built on a custom Risk Assessment end-to-end view.Currently, the "Hide column filtering" option is enabled. We are planning to disable it to allow users to apply col...

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Need steps to clone the Success Dashboard and make modifications in cloned version

In our organization, we are trying to clone the Success Dashboard completely. We are not aware of the steps how to clone the success dashboard and make changes in the clones version. Please suggest the steps and solutions to clone the Success Dashboa...

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Dashboard

ServiceNow Exchange: [EMEA] Hardware Asset Management Office Hours

Welcome to our dedicated office hours for ServiceNow Hardware Asset Management customers! This is your go-to time for all things related to managing, maintaining, and optimizing your Hardware Asset Management program. Whether you're looking to tro...

Event

Linux mid server installation failure

Hi Team we are trying to install a mid server in redhat linux machine, and I'm able to download the installer file in the machine, the service seems to be running but there no entry created in servicenow and also we are facing the below issue. BR,Pr...

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Http Header new is not getting visible for a set of people

For some user who have "Admin" Role is not able to see the "New" in the Http Request for Rest Message of the OutBound .

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Nee to create report when fields are updated

Hello All, We have a requirement to create a report when the fields are updated on the record with old value, new value and updated by details and we have created the database view of our two tables (contract table & Sys_audit table) which shows the ...

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How description value is populated automatically in the CMDB Remediation Task.

The Description field in the Remediation Task (recommended_field_remediation) is automatically populated by out-of-box (OOB) functionality with backend field names.Below is the example and I attached the screenshot:Following recommended fields are no...

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Resolved! Align the choices in center

In serviceNow virtual agent chat, the dynamic choices coming from the topic, or the topic picker, are left aligned.I want them to be centrally aligned.(The Yes/No options)What changes do I need to make.

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Resolved! Add an "Add and Stay" button to an MRVS modal

Hi Everyone,Had anyone tried or know how to modify the MRVS to add an "Add and Stay" button on the Modal popup? Users have to enter many records it's a lot of clicks to click 'Add', then click Add again just to re-open the modal. We'd like to keep th...

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Resolved! How to add a custom field to the “Edit items” (Bulk Edit) form in Workspace?

I am working on ServiceNow Workspace in Zurich. In Workspace list view, when selecting multiple records and clicking "Edit" button, Incident form is visible. I would like to add a "custom field" to that form for bulk edit. is there any supported way ...

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