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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist Understanding the "Archive Unique Certificates" Table in ServiceNow Certificate Management Issue Description Whil... Read More Selva Arun Specialist Knowledge Article: Supplemental Guide to Nutanix Acropolis Discovery in ServiceNow Overview This knowledg... Read More Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Learning Lab: Defend & Respond with Agentic AI: Managing Cyber & AI Risks in Action Hosted by Megan Le 22 Sep, 2025 05:00 AM PDT Event Details Online ServiceNow Summit Washington DC Hosted by HollyHorton 22 Sep–23 Sep, 2025 05:30 AM PDT Event Details Online ServiceNow Summit Washington DC Hosted by HollyHorton 22 Sep–23 Sep, 2025 05:30 AM PDT Event Details Online Join us in Washington DC! Put AI to Work Summit, September 22nd-23rd Hosted by Alex Russo 22 Sep–23 Sep, 2025 06:00 AM PDT Event Details Online Learning Lab: Boost Productivity with Employee Service Delivery and Agentic AI Hosted by Sandra Robles 22 Sep, 2025 06:00 AM PDT Event Details Online Live on ServiceNow: [EMEA] What's new in Zurich for Digital End-User Experience (DEX) Hosted by Lolita Honkpo 23 Sep, 2025 02:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Scoped application modules display Issue

Hi,     I have created the scoped app and need to check the modules of Scoped App in Application navigator.Rightnow the modules of Scoped App is not visible in the instance. Regards,Dhanush 

  • Question

Email filter ignore header X-ServiceNow-Generated:true

Hi We are seeing an issue with the email filter Ignore header and more specifically the condition X-ServiceNow-Generated:true. As I understand it this condition is created to stop e-mail loops from happeningen between different Servicenow instances w...

  • Question
  • Incident Management

Service fulfilment steps for approval without workflow /flow designer

Hello Team, I have a requirement as below: there is a field called "Roles" which is drop down that has 4 options like ( itil, manager, snc, internal).Roles1st  level apporval 2nd level approval3rd level approvalitilITSM groupService DeskTSL groupmana...

  • Question

Retrieving the Originating Client IP Address in ServiceNow

Retrieving the Originating Client IP Address in ServiceNow Understanding how to accurately retrieve the IP address of the client making a request is pivotal in enhancing security measures, auditing, and customizing user experiences. This article guid...

  • blog
  • Best Practices
  • Multiple Versions
  • Scripting and Coding

Schedule export dashboard does not include any attachment?

Hi all!I am setting up a Scheduled Export of a Dashboard in Platform Analytics, but the email doesn't include any attchment (same for ppt and pdf).Is thee a setting somewhere I miss or why that behaviour?In the Core UI there is no issue regardning sc...

  • Question

Decision table in flow designer

Hi Team, I’m working on a flow where: A request is submitted through a Service Catalog item. I need to send approval tasks to different groups based on the requester’s department. There are about 40 departments and 10 approval sets. What I’ve don...

  • Question

Disaster Recovery Documentation

Hi all, I'm currently looking to redesign my company's disaster recovery documents and would appreciate examples of how other organisations structure theirs. Specifically, I'm interested in:Document Organisation:How are they organised within ServiceN...

  • Question

Unable to Generate Resource Capacity in Strategic Planning Workspace

Hi Community,I am trying to generate the resource capacity in the Strategic Planning Workspace, but I am unable to view any records.I selected the Start Month (Sep 2025) and End Month (Oct 2025).Chosen a Group (Servicenow Agile).Clicked on View Capac...

  • Question

Join three data base view tables for report

Hi ServiceNow Community,@Ankur Bawiskar @bhuvan I'm working on building a metric report on the sc_task table. To achieve this, I created a Database View that includes two tables: incident and metric_instance.For the initial setup, I used the followin...

  • Question

How to bypass the ACL ?

Hi All, I have an ACL which is making problem field is editabe only for admin on incident form, I have written an business rule for linking incidents to problem record form 'incidents'  related list , so that other users can add incidents to problem....

  • Question

Exploring a Low-Impact Starting Point for Service Mapping

Hi everyone, We’re currently looking into how to get started with Service Mapping, but have encountered some challenges around barriers to entry, knowledge gaps, resource capacity, and scaling. To simplify the process and minimize upfront effort, we’...

  • Question

OOTB New Hire Onboarding (demo) issue

The following issue is really troubling me, and I hope to get help. It's still about the HRSD OOTB New Hire Onboarding (demo) issue. submitting a record from the Employee Center should automatically create entries in the user table and HR profile tab...

  • Question
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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