SG‑Meraki Integration – Import Sets Stuck in Loading

Hi Team,We are facing an issue with the Service Graph Connector for Meraki (SG‑Meraki).  Issue SummaryImport sets (x_caci_sg_meraki_merakidevices) are frequently getting stuck in Loading stateSome import sets are marked Processed but contain 0 record...

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Scheduled Recurrence Trigger Added to the Flow in Workflow St — Flow Never Fires at Scheduled Time

Hi Community,I'm hoping someone can help me troubleshoot an issue with a scheduled trigger in Workflow Studio that is not firing at the expected time.Setup:ServiceNow Flow with a Recurrence triggerTrigger type: RecurrenceTime zone: Use System Time Zo...

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Join Us on July 8th for ab AI Ready Data Workshop in Chicago

Hi D&A Community,   Most AI initiatives don't stall because of the technology. They stall because the data isn't ready, and we want to help you change that.   We'd love for you to join us on July 8 in Chicago for Making Your Data AI-Ready, a hands-on...

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How to unlock the grayed out "Add tools and information" step

"Add tools and information" step is disabled or marked as read-only in the ServiceNow AI Agent Studio, please help me to resolve it, even i couldn't see "Add tool" button. 

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• Now Assist

List of items to be backed up before instance upgrade

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Best practice for Managing powered off Servers in servieNow

We have several powered-off servers in our environment and would like your guidance on how these should be updated in ServiceNow.Could you please advise whether the Operational Status should be updated to Non-Operational and the Installed Status to A...

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Discovery Automation

 HI Experts,I am working on the automation part of ITOM. Requirement is: Suppose We get the alert through Event Management that the VM in the Cloud is not in use for last 6 months. So we need to remove that VMs from the cloud. So How we create a conn...

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Best practice for routing OS vs. application vulnerabilities in ServiceNow VR (Defender + NVD / CVE

Hi community,we are currently implementing ServiceNow #Vulnerability Response and would like to get your input on a routing / assignment challenge. Our setupVulnerabilities are detected via Microsoft Defender and imported into VRAdditional enrichment...

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• Best Practices
• CMDB
• Integrations
• Security Operations
• Vulnerability Response

How to remove "Create new" and "Duplicate" options from the three-dot menu in Next Experience dashbo

Hello Community,In the Next Experience (Workspace / Dashboard) UI, I see a three-dot (⋮) "More actions" menu on the top right corner.By default, it shows several options:Create newDuplicateSharePrinter friendlyClear all filtersAdd to bookmarksOpen re...

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Now Learning Lab Validator Stuck on "Validating Task" and Never Returns Result

Hello,I am experiencing an issue with a Now Learning ServiceNow lab.I completed the task exactly as instructed:- Created the incident with the required values.- Set the caller to Adela Cervantsz.- Assigned the incident to the Software group.- Added t...

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Incident Process in Australia release

The company I work for is upgrading ServiceNow to version Australia.  I would like to know what changes and/or enhancements are available in the new Australia version for the Incident Management process.  Thank you for any help you can provide.

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How to Hide delete option for Parallel Feedback and review right side panel of record

Hello Team,I need help with to hide the delete option on feedback task right side panel on records.I was unable to find the way to In activate the Delete option. For the reference I am posting an Screen shot. 

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Advanced Portal Navigation not displaying in Employee Center Pro even after Sync Hierarchy

Hello everyone, I am facing an issue with Advanced Portal Navigation in Employee Center Pro and would appreciate any guidance. Issue:The navigation menu is not displaying in the portal. The header bar loads, but the menu items are empty. Environment:...

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How often should inventory be counted?

There's no one-size-fits-all approach to inventory counting. Some businesses perform annual physical counts, while others rely on weekly or daily cycle counts to maintain accuracy.How often does your organization count inventory, and what factors inf...

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Z Boot Process

My organization is interested in zBooting one of our sub-production instances and then performing a clone from our Production instance. We’ve come across differing information about this process and are hoping someone can help clarify the correct app...

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• Architect