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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Community Exclusive: Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Being ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

How to strictly restrict Portal access by Role?

Hi Community,I am working on a requirement to strictly isolate user access between two ServiceNow Portals based on roles.Requirement Details:Partner users should only be able to access the Partner Portal (/partner)Employee users should only be able t...

  • Question

Building Agentic flows that can understand documents and images - User Guide

Building Agentic flows that can understand documents and images with the Document and Visual Insights AI Agent - A User Guide   Overview   Unstructured inputs often introduce bottlenecks in enterprise workflows. While AI Agents in ServiceNow primaril...

  • Article

Email notification translation using sys_ui_message

Hi, I want to translate the email content automatically based on incident caller language.below approach i followed.I created a sys_ui_message and i have called message in email script, then i have added the mail script in notification body.for e.g: ...

  • Question

ServiceNow Vision AI agents are coming! Watch the demos and learn more.

ServiceNow Vision AI agents are coming!   What is a Vision AI agent?   A Vision AI Agent is a new type of AI Agent that enables customers to automate tasks that depend on visual understanding of screens or real-world environments. These agents take v...

  • Article

IntegrationHub ETL updating instead of inserting

I've inherited an IntegrationHub ETL configuration and am stuck on troubleshooting. I am importing new records to cmdb_ci_server and some of the records are 'updated' instead of 'inserted.' None of these records existed to begin with. I tried a test ...

  • Question

ServiceNow Splunk Integration using Cribl

Hello Folks,We are planning to integrate our ServiceNow instance with Splunk for security event monitoring by forwarding logs from ServiceNow to Cribl and then to Splunk.Has anyone implemented a similar integration? If so, could you please share your...

  • Question

Hide HR Service from Transfer Case if agent is from Japan

Hi Community, An agent from Japan, once click on Transfer Case then they should see only selected HR Services.How can we achieve this ?No, HR Criteria is not something we can go ahead with, as those HR Services which needs to be excluded from Transfe...

  • Question

Resolved! Reporting in platform analytics

I have recently setup 2 new reports. They pull information from my service catalog. For example, details from the sc_task table. I have discovered my instance is configured (Zurich) with PA governance enabled. This seems to be a somewhat recent polic...

  • Question

get the Cart Item ID for a Catalog Item WITHIN the workspace

So, I have code that can work on the pages without editing the WidgetIt works fine for items in the portal and there is the existing "desktop" code you can call using the same function name and get the correct sys_id. This will give me the sys_id of ...

  • Question

State and Incident State sync issue

Hi All,I have a custom Before Update BR as below:When to Run : u_strike_counter = 4/** * Incident state is set to resolved when 3 strike counter changes to 4 */(function executeRule(current, previous /*null when async*/ ) {    current.state = global....

  • Question

field styles - SOW

HiI need to make the number field red when the reopen_count field is greater than 0. I created field styles, should this also work in the SOW  incident form ???(Service Operation Workspace)  

  • Question
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