ServiceNow Community

Customize Approval Form 'Summary of Item' to display End-User Filled Fields for one Catalog Item

We need to modify "Summary of Item being approved" in the approval form so that it dynamically displays the variables which has values entered by the end user for a particular catalog item. We don't want the field to be displayed if the end user has...

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Catalog UI Policies to hide the fields

Below is my requirement.Upon selecting "Is the user External" checkbox, the user can see the "Requested for(External)" field and if not selected then the user should see "Requested for (Internal)" field.Upon selecting "User not found" checkbox, the u...

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unable to see HR Case Record History in agent workspace for hr case management

As an admin i should see the Record History but am unable to see the HR Case Record History in agent workspace for hr case managementPlease help on this.

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End date should be always greater than start date

Date Validation End date should be always greater than start date. How to write client side validation or server side validation Please could you help me on this?

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Incident Management

How we should link webassessor to ServiceNow company account now

It seems after a ServiceNow University portal upgrade, I no longer know, how to update or link my company account to webassessor account. I have webassessor account on personal email. Also have PDI account with same personal email. Then I have compan...

Question

Hide variables in my Service Portal requests

I'm having trouble hiding some variables that appear in my requests on the service portal. I used the user interface policy to hide them in the form, but after I submit, the variables that were hidden in the form reappear in my requests.Could you he...

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How to sort reference field values

Hello Community, I'm looking for a way to sort the values of a reference field. Simple enough but there is not an option on the reference qualifier and I have already tried the global user preference. I am viewing this reference field on the Service ...

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Scripting and Coding
Service Portal Development
User Interface (UI)

Using SLAs to track Project Cost Consumption in ServiceNow SPM – does it make sense?

Hello ServiceNow Community,I’m currently working on an SPM implementation and one of the requirements is to enable SLA-like monitoring for project cost consumption, in a similar way to how SLAs are used today to track (for instance) incident duration...

Question
Project Portfolio Management

Trying to fix 401 error in integration with Azure DevOps

Hello team, I am trying to integrate Azure DevOps with ServiceNow using outbound res message and find some error in 401(Method failed: (/{orgname}/{Projectname}/_apis/wit/workitems/$Task) with code: 401 - Invalid username/password combo). I tested th...

Question

Issue while converting attachments to Base64 in flow designer action

Hi All, We have an integration requirement where we will be sending attachments from Incidents to third party application. I am currently doing it using flow designer action. The main isue that I am facing is the mix of base64 content when multiple ...

Question

"Query Rules" is not getting triggered.

The "Query Rules" functionality is not working as expected. There was a OOB query rule set up to display records based on the logged-in user's account.For example, if a user is mapped to an account with 10 cases, only those 10 cases should be shown t...

Question
CSM Data Foundation

Best practive to Remove GlideRecord from ACL and use conditional checks ?

I have an ACL on sc_req_item table as below to allow read access to the RITM for sc task approvers.How to replace GLideRecord with ACL conditions so that it still grants read access to the RITM and variables on it for sc task approvers var app_ob...

Question

How to have editable variables once a catalog is submitted ?

My requirement is that once catalog is submitted, it will create an approval task to a "group". This group will fill in a user from a variable field (which doesnt show on catalog form but only used for office works like selecting this user) and compl...

Question

Parent incident not generated child incident

Hi Team, we have one issue regarding child incident not generated for parent incident when the email communication happened on a closed parent incident which was working earlier. Here what we need to check and what could be the reason behind not gene...

Question

Universal request - Contact type getting set to "Self-service - Universal Request"

Hi,I have a custom record producer that creates a record in the Universal Request table, and I am also testing with the out-of-box Request Help record producer. I am trying to set the Contact Type to “Self-service” in the producer script, but when th...

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