Advanced AI Agent Instructions Guide: ServiceNow Edition

  Advanced AI Agent Instructions Guide: ServiceNow Edition Table of Contents 1. Introduction & Core Philosophy2. Critical Instruction Anchoring Framework3. Content Engineering Principles4. Framework-Specific Challenges5. Smart Tools: Optimizing ...

• Article
• Best Practices

Agentic Workflow exits after one request when using Now Assist — how to keep the workflow ongoing?

I’m working with AI Agentic Workflows in ServiceNow, and I have a setup with three AI Agents orchestrated together. The workflow is triggered through Now Assist (Virtual Agent promotion).Everything runs fine for the first user request — the Orchestra...

• Question

Validate the Relationship between the Cis'

For one of POC I am working, out of 7 Servers only 3 servers are discovered and populated in CMDB table. I need to Validate the Relationship between the Cis'( Like Depends on/Used By, Connected to/Runs on). But relationships are not showing. What cou...

• Question
• Discovery
• Service Mapping

Disocvery

Hello Everyone, I have a requirement to add the max_run (Max run time ) of discovery schedules to 2 hours for which i have written an scheduled job and its not working...can someone please guide?(function() {    var maxLimit = 7200; // 2 hours in sec...

• Question

Copy Request Widget

Hello,I am tasked with created a copy widget after a request has been submitted on our custom ticket conversation page. Right now the button is failing in the client script. Please advise on how I can fix this or a more efficient way to create the wi...

• Question

Issue with HTML field – users can’t update values (Zurich release)

Hi everyone,I’m facing an issue with an HTML-type field in one of my tables. Non-admin users — who have access to the table and its fields — are unable to insert values into this field when creating a new record, or update it in existing records.At f...

• Question
• ACL
• field
• html

New and create problem task UI button is not working in problem SOW

New button in the problem task related record in problem form and create problem task UI button in problem form in SOW is not working. Can anyone please help on this?

• Question

How to hide a mandatory field using catalog client script?

Hi All,I've written a onChange catalog client script on Subcategory field. whenever a specific subcategory is selected then the description field should be visible and should become mandatory. After Subcategory value changes back to --None-- the desc...

• Question

ServiceNow says we separate "Now Assist skills” from “AI agents” and then mixes up everything. Why?

Many of us know that ServiceNow separates “Now Assist skills” from “AI agents” each of them sits in its own tables.But what I came across is:1> There can be AI agents showing up in the Now Assist skills homepage which are meant for Agentic AI consump...

• Question

In CSM, How is case visibility set for the accounts?

• Question

HR case creation

Hi Team, When HR case is created backend, the state is set as draft in OOB.Wanted to know which technically component is setting it.   Thank you.

• Question

We have a huge number of catalog items which are Non-conversational. What options do we have ?

We have a huge number of catalog items which are Non-conversational, (90% of them) Questions:1 - What is the consequence of having such huge number of non-conversational items2 - What is alternative to better leverage 'Conversational experience' give...

• Question

How are you handling and restricting CMDB updates especially with Discovery implemented?

As per best practices for making updates to CI, especially when Auto Discovery tools/SN Discovery is implemented, ServiceNow had once told us:"Restrict Manual UpdatesLimit manual updates to authorized users only (e.g., CMDB Managers or CI Owners).Use...

• Question

Is there a way to verify if my scheduled job is running as per the schedule?

I have created a scheduled job to run every 5 minsIs there a way to verify if my scheduled job is running as per the schedule (like every 5 mins?)I checked in 'syslog_transaction' table, 'sys_scheduler_job_history' etc, no where I could find the job ...

• Question

Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

  It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special.    CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY!    This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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