ESC portal search task records Redirection happening to native UI

[Rahuldoon]

Hi,

When searching on the ESC search box for any incident/request/requested item it shows the exact match search but when click on that it is redirecting to native UI . It should viewed on the same portal.

Could anyone help to fix the issue.

[Tanushree Maiti]

Hi @Rahuldoon 

Try the instruction as given in this blog: Changing the AI Search navigation on Employee Center [How-To]

Also refer : KB1208300 Fix knowledge articles not redirecting to the kb_article page 

[Rakesh_M]

Hello @Rahuldoon ,

1. Open Esc portal record
2. Under search sources ,Select the search source which is redirecting to native UI
3. In search page template , make sure the target link is  ?id=form&sys_id={{item.sys_id}}&table={{item.table}}