ServiceNow Community

Is there configurations required to switch from ITSM Standard to ITSM Professional?

We currently have ITSM/ITOM Standard and have updated to ITSM/ITOM Professional. Is there specific configurations/installations that we need to do to start taking advantage of the new features. I have been searching for documentation and have not f...

Question

Trigger ID is not populating in assesment instance table

Hi all,I created a survey and a trigger condition on the Incident table, but I’m not able to see the trigger ID in the Assessment Instance table. However, when I created the same setup for the sc_task table, the trigger appeared correctly. Can someon...

Question

When user from Watch list add additional comments state should change to WIP

Hi Team,We have a Business Rule that changes the HR Case state from Suspended to Work in Progress (WIP).Currently, the Business Rule runs when:The State is SuspendedThe Opened for or Subject person is Dynamic – MeAdditional comments field changesThis...

Question

need add and Edit button in change request

I need to create add button and edit button in Affected CI's and Impacted CI's. The current configuration is the add button is visible in affected only in new state. But it should be visible for all users till authorize state and to the change manage...

Question

quesion on script

var gm = new GlideRecord('sys_user_group'); gm.addQuery('active', true); gm.query(); while (gm.next()) { var gr = new GlideRecord('sys_user_grmember'); gr.addQuery('group.name', gm.name); gr.addQuery('user.name', '='...

Question

Single currency for variable

Hi All, I need a help, in risk event two currency variable are there. single currency symbol but not globally change(don't accept other table field) which are using the currency field. just need for single table

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Mastering Currency Settings in ServiceNow: Enable, Disable, Update, Set Default Currency Types, etc.

Hello Community, While working on a client project, I learned a few things and wanted to share them with you all. The client's requirement was to enable multiple currencies on the platform because they wanted to manage their purchase orders and l...

Article

AI Search and Incident Management

Is anyone able to provide information or documentation explaining how the Incident Management process can benefit from AI Search or how AI Search can help with trending incidents?

Question

How to adjust the font size in the function g_modal.setFields

I use below function in the client script part of a form action, but I think the font in the pop out window is too small, how can I adjust the font size of the content in the pop out window generated through this function g_modal.showFields({ ...

Question

Setting minimum font size in employee center portal theme

How can we set the minimum text font size in employee center portal EC theme

Question

Infobip Notify

・Infobip Notifyhttps://store.servicenow.com/store/app/89bb63ea1b246a50a85b16db234bcbb6You need to install this plugin from the store.We have the Integration Hub starter. Is this included in the license?

Question

ServiceNow Slack Integration Overview

Hello, Community!I'm trying to set up a Slack integration and I'm confused by the different options.In the Slack app store, I can see already three options: "ServiceNow for Slack", "Now Actions" and the “Now Virtual Agent” App. In ServiceNow, I also...

Question
IntegrationHub

developer free PDI

Hi All,Please help me to resolve issue . Not able to redirect developer.servicenow.com/dev/dowhen i inspect is giving 404 error. I try on1.clearing browser catch2.new incog window3.stoping antivirus4.off the firewall for browser.still not able to det...

Question

TPRM - Error while attaching Questionnaire to External Risk Assessment

Hi, I have created a new questionnaire and while attaching it to External Risk Assessment am getting below error.

Question

Resolved! Duration field data is not showing correctly in Data Visualization ?

Hi,I have an table which contains fields type = Duration. I created data visualizations related to this field inside the table and I noticed the data seems to be incorrect. Here are the attachments My data visualization only have these configurations...

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