PDI shows Offline with 502 error - please restore, do not reset

SucharithaB8995
Kilo Explorer

Hello ServiceNow Developer Community,

My Personal Developer Instance, running the Australia release, has been offline 

The Developer Portal shows the instance status as Offline. When I click Refresh, it attempts to refresh but returns to Offline. When I access the instance directly, I receive: 502 Bad Gateway.

I have already tried refreshing/waking the instance multiple times and waited for a long time, but the issue persists. There is also no Wake up / Start instance option visible in Manage instance.

Could the Developer Program team please confirm whether this PDI is affected by an ongoing Australia PDI infrastructure issue and whether it can be recovered? Please do not reset the instance, as it contains important configuration I have built.

Instance: dev390351
Release: Australia
Error: 502 Bad Gateway
Current status: Offline

Thank you.

1 REPLY 1

SohamTipnis
Mega Sage

Hi @SucharithaB8995,

 

This is an offical answer from ServiceNow, you can refer for your current situation as well.

 

SohamTipnis_0-1793868275466.png

 

 

If you find my answer useful, please mark it as Helpful and Correct. ‌😊

 


Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10