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Please Select your issue message at start

In virtual agent I have tried many different things like creating very simple custom greeting setup topics, but I cannot get rid of the "Please Select your issue" message that pop up at the when a user first starts the virtual agent. It shows up bef...

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Virtual Agent

Table API Best Practices

Hi all, Are there any best practices regarding volume of table APIs? We are hitting the table APIs millions of times per day, mostly for GET requests. We're not sure if that is standard or if at that volume we should look at other methods?

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Unable to access Multi Row Variable Set values in Flow Designer – Grayed out in Create Catalog Task

Hi Team,I have a Catalog Item where I am creating a Catalog Task (sc_task) using Flow Designer.For normal catalog variables, I am able to populate the values in the Description field of the Catalog Task using:Trigger → Requested Item → VariablesHowev...

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How to configure the notifications to show up in the bell icon in the instance.

Even though all the notification preferences are enabled, none of the notification that are triggered in the flow when send notification action is used, where does these notifications end up, how to make them visible in the bell icon widget.

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How to check attachment before on submit client script in catalog item & attachment must be xlsx

Hi All,Kindly help me How to check attachment before on submit client script in catalog item &there must be 1 attachment and that attachment type must be xlsx only.

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Conditional Mandatory Attachment for Catalog Item

Hi Team, I have a requirement on a Service Catalog Item where an attachment should be mandatory based on avariable selection. Requirement Catalog Item has a Select Box variable: request_typeValues:Bank Account MaintenanceScheduler MaintenanceOtherWhe...

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Plugins validation

Hi,We have many plugins installed in the instance across multiple modules (ITSM, CSM, ham, sam, GRc.. etc). How can we track what is the current version of this plugins and what will be the latest version. Is there a way we can compare instead of man...

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Architect

Workflow Studio Fundamental

Hello, I am taking the Workflow Studio Fundamentals course in SN Unvisersity. I got to section 8 of 9, Playbooks. When I click on Incident Response Demo Playbook to open it, it is read only. I cannot edit it.

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ServiceNow Certified System Administrator (CSA)

I want to be certified on CSA; however, the prerequisite course is ServiceNow Administration Fundamentals, is pricy and unaffordable. I just want to know if there are other alternatives to acquire CAS without paying for the three-day-long ServiceNow...

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HRSD Employee Relation

I am unable to find "Summary Report" UI action (which containe Employee Relation out of the box templates) after creating Employee Relation Case on HR Agent Workspace?

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Update risk rating in residual assessment matrixesHow to Update Specific Residual Risk Matrix Values

Hello ServiceNow Community, I'm working with ServiceNow GRC Advanced Risk Assessment and need guidance on updating specific values in the Residual Assessment Matrix without impacting other records. Current Matrix Configuration:Inherent Risk Control E...

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sn_grc_business_user_lite IRM lite role – impact of exposing additional access on licensing

Hi Team, Could anyone help with the following query?The sn_grc_business_user_lite role has several restrictions, including limited access to:GRC modules (Policies, Entities, Controls, Control Objectives)Tables and M2M tables (e.g: Additional Entities...

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Integrated Risk Management (IRM)

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Revolutionizing ServiceNow Deployments: The Complete Guide to ReleaseOps

If you are a developer, architect, or release manager, you know the pain of manual deployment ceremonies. ReleaseOps, a brand-new product introduced with Zurich, provides the process and automation needed to deploy and validate code from DEV to PROD ...

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How to develop using RITM without using AppEngine

Hi,I want to create an application based on RITM.Until now, we have been developing using App Engine, but this time we need to re-implement the services within the ITSM package(RITM) without using App Engine. Do you have any suggestions for implemen...

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