ServiceNow Community

Demystifying VR License Calculation in ServiceNow

Recently, I was asked about VR license calculation and realized that the documentation only scratches the surface. Let's dive into the logic behind it! Before we start I want to say that I really love that ServiceNow hasn't made the logic protected a...

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Observability - Remote Tables - Caché memory usage

Hello community!So I'm working in a project where we are getting data from an external system and storing in a Remote Table , I'm then using that data to expose it on a form (catalog item). I'd like to know "how much memory" are we consuming from the...

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Uploading attachment through transform Map

Hi, I have a requirement to upload data through excel which contains column of attachment links. I want these attachments to be attached to the records inserted or updated.

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Playbook "Send Email " activity custom text in Email body gets overwritten by Data pill picker

Hi Team , I'm facing an issue while using the Send Email activity in a Playbook(Process Automation Designer ) in ServiceNowWhenever I try to add custom text in the email body and then use the data pill picker to insert a field ( e.g. SIR Number) ,the...

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Notification link opening up in WSD Portal not ESC

Out of the box email notification open the reservation in WSD portal, I can't find any property to update it to open in ESC ? I am able to find the code reference provide to /ws and /esc. Is there way to keep to ootb notification and repoint it to es...

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Update button on User Form Activity is not moving the playbook activity forward

Hi,In a Playbook, I’m using a User Form Activity to show Task fields so agents can update the record directly from playbook. Questions:1. If the agent sets the Task State = Closed from the User Form, should the playbook activity auto-complete, or mus...

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Setting Capacity in Resource Management

In all of the documentation I am finding for Resource Management, they all seem to start with requesting the resource. Am I to assume that the capacity for all of these resources has already been configured/entered? It is a bit confusing as the doc...

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How to fix multiple History record creation

Hi All,I Know this is expected behaviour, through the script when we are inserting data into import table(staging table) automatically data updated in target table records and for each record seperate Transform history created , means if 10 records ...

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How to show up the variables on Catalog Task created from playbooks

Hi,I'm creating a playbook, based on condition it will create the catalog task, But I don't see option to pull the variables to show on the Task level, as we do in workflow or flow from Slush Bucket. In my SS below, I believe that is the option whic...

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Metrics for Vulnerability Response

I'd like to be able to deep dive into how long a vulnerable item has been in an open state before being closed. Vulnerable items from Tenable tend to reopen (along with another manually created integration we have), so I can't always go off the first...

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how to hide edit button on workspace list view

How to hide this edit button for scooped application list view .

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Want to add One field in Pop Up of problem task record

Hi, When we click on complete button on the problem task record, there is a popup that appears and i want to add one more field into that popup. not sure where and how to find its configuration.Below is the Popup which is OOB functionality. I need to...

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Email notification when Record producer submitted.

Scenario is there is a record producer , i want to send a email notification when ever the record producer submitted only when on one particular choice for a question but problem is the receivers email are based on the user input in RP , and some va...

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Resolved! local update sets solution.

Hi all,I am working on developing stories in the Dev instance of ServiceNow but realized I didn't create a local update set to capture the changes. Instead, I have developed everything directly in the global update set. The contents I’ve developed in...

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How to add a group in "CC" in an Email Notification?

Hi, I have one requirement: I need to add a group to the 'CC' in an email notification using an email script. Note that - this group doesn't have an email ID, so I need to send the email to the individual members of the group. For example, if there i...

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