ServiceNow Community

Difference between g_form.clearValue() and g_form.clearOptions() for Catalog Item variables

Hi Team, I am working on a ServiceNow Catalog Item where I am trying to understand the difference between clearing a selected value and clearing available choices in a catalog variable. I want to know when a selected value should be cleared, when ava...

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Resolved! CAD examination

Hello there i am writing my CAD exam 2nd time. I have prepared most of the dumps and e book same as my first attempt , but still i am not getting that much of confidence on writing the exam can anyone suggest me what major mistakes everyone are doin...

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Relate a business application to another business application - Legacy

We are interested in maturing our application dependency mapping, and we notice the documentation in Zurich release to relate a business application to another business application using the CI relationship [cmdb_rel_ci] table of type Interfaced by::...

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dependency mapping

Unable to see any changes on Incident Form

function onSubmit() {var isGroupChanged = g_form.isFieldChanged('assignment_group');var isAssignedChanged = g_form.isFieldChanged('assigned_to');var comments = g_form.getValue('u_journal_13');if ((isGroupChanged || isAssignedChanged) && !comments) { ...

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Discovery issues for windows server

For a specific IP that belongs to Windows server i enabled the Servicenow discovery. But In the CMDB CI table It created 4 CI records are created with 4 different classes i,e. VMware Network Adapter, Website, Website, Vmware virtual Machines instance...

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Service Catalog - Sc_REQ table - how to differentiate REQs from different service catalogs

Hello, we have 1 service catalog for access requests - which creates REQ/RITM/SCTASKS.we are in need of creating another catalog for license request purpose. Since both the REQs will be created in sc_request table with number "REQ0000000" format, h...

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How to enable Reply, Reply all, Forward button on incident form in yokohama version

How to enable Reply, Reply all, Forward button on incident form in yokohama version.Does it impacts performance

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UiPath Spoke - Add Item to Queue - Unable to load dynamic inputs (unknown)

I'm encountering an issue with the UiPath Spoke in ServiceNow IntegrationHub. Although I've successfully configured the OAuth authentication, and it's retrieving a token, when I attempt to use the 'Add Item to Queue' action, an 'Unable to load dynami...

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Is there a Way to Make MVRS variables editable on SCTASK for a particular group?

Hi Experts, I have a MVRS, which lets requestor select user values from user table. This item creates a tasks which passes through diff teams, and teams can edit the variables in from on the users to update the information/ input the information, and...

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Unable to start Delta Exam CSA Zurich

i completed the CSA in October.Now I receive the message to complete the delta exam for Zurich. (see screenshot 1)I see that no payment is due (see screenshot) and can continue to access my delta exam. Then I receive following message (see screenshot...

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How to find the email notification from screenshot?

I need to change the text in an email notification. I've got this screenshot below, I'm unable to find a this email notification record in my instance. Help me find the record using this reference image below:

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Delta Exam

Hi everyone,I took my CSA exam this sunday (01-11-2026) and on my badge it's saying that is at risk. Do i need to take the delta exam too?

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Issue with the servicenow- uipath spoke integration: actions not passing inputs

Hello experts,I am working on integration request to integrate with UiPathI have installed the spoke and connection is doneNow when I am trying to use the action Add Item to Queue, I was getting dynamic input errorafter diving deep, I saw the 2 inter...

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Performance Analytic

Hi Team, I want to identify how many tickets were open at point in time of each month for all ticket type. How it is possible in Performance or Platform Analytic?

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Performance Analytics

Validate Variables values test step not working

I want to verify that a given variable on the catalog form is not empty. Added the test step 'Validate Variables Values' . Then selected the catalog condition as Requestor Data Cost Center is not empty.But the above is not working after i run the sc...

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