Restrict view access for service portal widgets

[Sam31]

Hi All,

I’m trying to lock down an icon link widget on the portal to specific groups, but it only worked on my non-production instance and not my production instance. I did the following:

The ‘Com.glide.service-portal.user-criteria’ plugin was installed on my production and non-production instance.

On the user criteria table, I created a new record called ‘Finance’ and added the _All Finance Users Active Directory group to the record. This is populated in the groups table.

I have an icon link widget on the service portal for the walk-up experience. When I open in the platform option [SP instance config view] in the non-production instance, the below options appear.

I added the Finance criteria record to the can view option and removed any role. This worked when testing it in non-production and as far as I can remember, these were the only steps taken.

When copying this over to production manually, the image above did not appear, and I tried to import it into the form but was left with the below:

I did persist and add the user criteria record for Finance and added the group again. I then added this to can view but when I went to test, it didn’t show for members of that group.

Has anyone got any ideas of what went wrong or a different/better way to do this?

Thanks,

Sam

[Alberto Consonn]

Hi,

follow these steps in your production instance, it should work:

https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/build/service-portal/task/widget-...

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Sam31]

Hi Alberto,

I did originally follow the documentation but couldn't go further after the ability to change who can view didn't appear in the related lists as shown below:

Is there an additional action I have to do to make this appear?

Sam

[elijah_reynolds]

Hi Sam,

The related list won't appear if the User Criteria system property isn't enabled. 

Set the value to true and the option will appear.

Here is the full name of the property:

glide.service_portal.user_criteria_enabled

Hope this helps,

Elijah