ServiceNow Community

Problem Model Setup forces one model and no selection window when creating a new problem

When testing the ITSM Problem Model setup and creating a new problem, I am unable to not set a default model. In addition, when selecting a newly created model, the OOB model is always used. Also, no selection window appears when creating a new prob...

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With the Row Clicked event handler, how can I access the data in the row?

Hi all. I'm using UI Builder to create a page that loads and displays a Remote Table in a List component. For some dynamic components, I've added the Row Clicked event mapping to the List component, and I added three Update Client State Parameter eve...

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Share your thoughts with us.

Share with us your most important lesson you learned from this ServiceNow implementation in the course.

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Notification needs to be triggered

I need to trigger notification whenever any customer updated comments in Req_item. It needs to send notification to the Assigned to person. We don't have assigned to person in req_item available only in sc_task.how can we implement it.

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create a template for the vtb card

I would like to create a card template for the VTB to include the same tasks (steps) in the checklist location. If we have projects to follow, we can take that template and use it to create our tasks etc. without creating the checklist item.

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Resolved! Flow Designer | Compare Requestor in Group Member Table and Create Task without Approval

Hi All, I have a requirement where , for example , if a RITM is raised using a specific Catalog Item, then in the Flow Designer, it will be required to check if the 'Requestor' belongs to the 'Knowledge Function Group'. If 'yes' then the SCTASK would...

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Still time to register for the upcoming SNUG in Kansas City!

Hello! There s still time to register for the upcoming Kansas City SNUG! AGENDA (subject to change) 8:30 Doors Open 9:00 -11:00 Workshop: Next Gen AIOps on the ServiceNow platform 11:00 –11:30 ...

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How to make the catalog variable’s choice value populate the same choice in the catalog task field?

Hi,I need to map a catalog item variable choice (for example, Priority: Low/Moderate/High) to a corresponding field choice on the generated catalog task field (Priority: 4-Low, 3-Medium, 2-High).Can anyone please let me know the best way to achieve t...

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Using Data Fabric to access Excel data from SharePoint Online

Hi everyoneI have an Excel file stored in SharePoint Online that contains some data. I’d like to use this data in ServiceNow to build dashboards with Performance Analytics — ideally without having to import or duplicate the data manually.I’ve been ex...

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Email client attribute on incident form

I need to have the Email client attribute to show only for logged in users with a certain role. can someone please help?

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Script include questions

Hello All: Despite it all, after 15 years, i'm revisiting Script Includes. LOL. I don't do them much, so here is a dumb question. I'm attempting to restrict users from requesting duplicate service accounts.In my form, I'm also dictating the naming c...

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https://developer.servicenow.com is down

It shows blank page

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Custom Action to check all associated sctasks are inactive

Hello Folks, I am building a custom action to check if all sctasks associated with current ritm are inactive or not, so I can reuse the same action in multiple flows. But couldn't achieve, I'm going wrong some where. 'allTasksInactive' output variabl...

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Resolved! Clone My Request Widget not recognizing a new My Request Filter

I am new to working with the Widget portion of ServiceNow. We have a requirement to mimic the current My Request functionality on the portal page to specifically search requests and/or incidents that have the term 'transHUB' in the short description...

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Scripting and Coding
Service Portal Development

Managing Outages within a Service Management Environment

An IT outage is when computer systems or networks stop working correctly, often due to hardware issues, software glitches, or other unforeseen events. This disruption can lead to downtime, impacting productivity and business operations. To minimize s...

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Major Incident Management
Service Portfolio Management