Learning APM and IRC in an expedited fashion

How can I learn the below 2 modules at my earliest?  1. Application Portfolio Management (APM)2. Integrated Risk Management We have project starting in APM in a few days and I need to get up to speed ASAP.  I have almost a decade of experience workin...

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please bring due date field on incident form , auto populate with current date and time when form l

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Bubble chart shows no data, but in list view we can view the data in AppRationalization workspace

In the Application Rationalization workspace, I can see my applications in the list view but nothing appears in the Bubble chart.Does anyone know what the problem might be?   

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Rename attachment based on variable on record producer

I have a Record Producer that includes a variable of type Attachment. My requirement is that whenever a user uploads a document through this attachment variable, the uploaded file should automatically be renamed based on the name of that specific var...

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IntegrationHUB ETL data not matching on Identification Rule(name)

Hi guysI am having a weird issue were my one identification rule is not working. The Identification rule is only set on name because there will be multiple data sources updating parts of the ci. The target table is set to a CMDB table extended from c...

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Need help understanding ITSM roles for Requesters, Fulfillers, and Business Stakeholders

Hi everyone,Could someone please help me understand the typical roles and access levels for Requesters, Fulfillers, and Business Stakeholders in the ITSM module of ServiceNow?I’d like to know what each of these user types can generally do — for examp...

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Restrict Members or Groups in CWM

Hi All,Can we restrict groups or members in CWM? I want to show only users or groups having sn_cwm.cwm_user role only  Thanks!

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Create A Virtual agent Topic- Failed during Validation

Hi Team,In ServiceNow university learning am doing, on-demand Course >Virtual Agent Implementation (Xanadu). in that > Create A Virtual agent Topic, am not able to complete it during validation getting Failed, I followed the lab guide also. Getting a...

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Update the change tag

Hi, We would like to update it as Pre-approved instead of custom. Is it possible? Thank you. 

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Machine-to-Machine and Client-to-Machine integration

In the integration space, there's a concept of machine to machine and client to machine integrations. ie when there is no user interaction to trigger the API- its basically a machine talking to another machine and then there are those that a client t...

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Adding Interactive filters to reports in Portal

Hi All,I’ve been exploring the use of UI Builder to create interactive filters for reports from a portal perspective. Specifically, I came across the option to use Client State Parameters to link filters to reports. While I understand the concept at ...

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ServiceNow User Interface Visibility(Yokohoma)Release

Experts, Anyone implemented the automation of Service Now user interface (UI) (back to original-classic view) or to the previous view when any activities performed by ServiceNow(Any update) over weekend by Service Now. I believe the changes needs to ...

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Service Commitment SLA

We are trying to update the SLA Definition by using Service commitment. I have a few queries to ask regarding it right now. We measure SLA by three bands (1,2 and 3). Performance band 1 would be >= 90%. Performance band 2 would be between <= 85% and ...

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recommendations for dealing with instance specific certificates when cloning

Hi, We're doing more mutual authentication and looking for recommendations to ensure production usage certificates do not make it into non-prod. Have seen some comments about clone exclusion on the sys_certificate table, but uncertain if there are Se...

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My learning menu

Hi Team,I am unable to remove the menu which is blocking to enter email id.    RegardsSai    

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