ServiceNow Community

Service now CSA exam for Australia Version

Hi,I have purchased the ServiceNow CSA exam on 26 April, and I have a 90-day window to schedule it, which is valid until 25 July. I understand that the Australia release is expected to be officially launched around May–June 2026. Could you please som...

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Locked out of PDI due to lost Windows Hello / FIDO2 passkey and email MFA code not arriving.

Hello everyone, I am locked out of my Personal Developer Instance. I previously logged in using Windows Hello / FIDO2 passkey MFA. I believe the passkey was created on an old work laptop that has since been wiped, so I no longer have access to that ...

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Create a Catalog item in Servicenow Instance using COPILOT Agent from VSCode

This article helps you on how you can create a catalog item by providing all information through a copilot agent via VSCode console. Here are the steps to use Github Copilot Agent to build your application / do any activity that not only limits you t...

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Now Platform App Engine
Scoped App Development
VS Code Extensions for ServiceNow

Scripted Approval Rules Where Both Approvals are Needed , as from Group1 , and Group 2

In Flow Designer , i have used OOB "Ask For Approval" Action , and used the scripted query for Approval rules.So, there are two groups which I seek approval from, Group 1, and Group2 .Only after getting both approval , I should move the Change Reques...

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Making a field mandatory after it is assigned to a particular team

I need to make fields mandatory after the ticket is assigned to a particular team. Basically the assigned to person needs to fill them.How do I do it, also I want that the mandatory(*) symbol is visible on the fields.I have tried UI policy and Data p...

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Locked out of PDI due to lost Windows Hello / FIDO2 passkey and email MFA code not arriving

Hello everyone,I am locked out of my Personal Developer Instance. I previously logged in using Windows Hello / FIDO2 passkey MFA. I believe the passkey was created on an old work laptop that has since been wiped, so I no longer have access to that p...

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List collectors in WorkSpace

I need help to get details on a customer workspace in the SCTASK/RITM there is a List Collector and it's displaying names of users. and under the name it displays details from the sys_user table for that user.LIKE:Name, First name,Last name,email h...

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“I need help regarding CAD payment in my personal PDI. Can you guide me on the process or status?”

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Looking for custom agentic workflows details IF you have build any

We have a got a feedback from out IT agents that OOTB agentic workflows are very simple and they are not seeing any value out of it.We will soon be having meetings with them to understand their needs and build custom use cases. I have seen the custom...

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Suppose I build an Agent workflow without Now Assist skill in it, then which LLM it will use?

Suppose I build an Agent workflow without Now Assist skill in it, then which LLM it will use? Asking this because, my understanding is that, only for custom skills we can tell which AI model to use.but if I dont use any skills in agentic workflows (I...

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SOW Checklist

I'm trying to add the Checklist tab to the contextual side panel via the "Service Operations Workspace Admin Center".From Overview > Initial setup > Contextual side panel configuration, I select Checklist from the App routes list and click Activate, ...

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Resolved! how to create 2 auto generate sequence number fields in single table?

Requirement- I have a table 'test' and I would like to create 2 auto generate number fields. For ex: 1st-> test00001 (default)2nd- > currentyear/01, currentyear/02 and so on should be auto generated based on certain conditions. Can I have 2 number ma...

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How to track the number of Assists an Agentic workflow would consume?

How to track the number of Assists an Agentic workflow would consume?(assuming that all the AI agents are being called as part of the execution) Its surprising that this info is not documented (or looks like ServiceNow will not show this detail anywh...

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How many customers would build custom apps?

Just wondering out of 9k customers using ServiceNow, how many of them would build custom apps and how frequently they would build custom apps?Wondering to what extent Build agent will be useful/helpful Since last 15 years, I have dealt with 50+ custo...

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How to populate parent incident creation date on detection field in the incident form.

How to populate parent incident creation date on 'detection field' in the incident form in the servicenow I have tried below script on Business Rule but did not works for me. Please suggest achieve on this requirement. (function executeRule(current, ...

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