ServiceNow Community

Key Tables Used in ServiceNow Agentic AI (Development, Migration, and Troubleshooting)

When working with ServiceNow Agentic AI, multiple system and application tables support agent configuration, execution, orchestration, and Generative AI usage tracking. Understanding these tables is essential during development, environment migration...

Question

How to Safely Decommission a Custom Table With Active References?

Hi Community,I need to decommission a custom table that has around 2500 records. The challenge is that several existing RITMs reference this table. Actually we shouldn't delete the table directly because it will break those reference fields and cause...

Question

Password Reset: What is the fallback behavior when 'Password policy' field is empty in Credential St

Hi Community,I am configuring the Password Reset process using the "Local ServiceNow Instance" Credential Store type. I have a question regarding the logic of password validation when no specific policy is selected.Current Configuration:Credential St...

Question

Notification to multiple users

Hi all, we have a requirement to send a single notification to more than 100 ppl from servicenow , right now when we try it, in recipient list email logs only 30-40 users are getting the notification is there an option to enable it for more than 100 ...

Question
Incident Communication Management

How to stop duplicates entering in MRVS based on MRVS Variables(Applies Catalog item/ServicePortal)

I have req to stop the duplicates entering in MRVS.MRVS Internal name is temp_workers_for_create_accountsI write onsubmit client script under the variable set. but not working and g_form.getValue('temp_workers_for_create_accounts') is always empty. ...

Question

CSM External User Attachment Limitation – Any Known Workarounds?

Hi, Has anyone discovered a workable solution for the current limitation where external users cannot upload attachments on the CSM portal. Our customer’s process requires an attachment as an approval document when registering an entity, so this capab...

Question
Customer Service Portals

SLA % reached notification for (50,75,100)

Hello all ,We have a requirement to create SLA % reached notifications for few groups.Observed there is OOB workflow : "Default SLA Workflow" that calls event : "sla.warning.parm" that calls notification : "SLA warning Parm" we copied the oob not...

Question

Now Assist Chat Summarization not working for CSM ??

Hi guysWe installed Now Assist for CSM Plugin some weeks ago. Then it works fine.But since today, the skill Chat summarization displays the following message: "Chat summaries won’t appear until your IT administrator completes all the required steps i...

Question

Plugins needed for Now Assist in Virtual Agent

Hi all, We plan to implement Now Assist in Virtual Agent for our client, but the documentation doesn’t clearly specify which plugins are required. Since the client is only interested in Now Assist within the Virtual Agent, we want to avoid installing...

Question

Resolved! I need Prep suggestions for CSA exam

Hello everyone I am gearing up for the CSA exams. I have followed the ServiceNow University Path, but i need mire practice materials. So please share your pointers and materials. Thank you! Thank you!

Question

JSON field attribute

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A situation that sounds familiar when working with fields with JSON code: The JSON code hard to read, the code looks unformatted, the structure or errors are...

Article

regarding surveys

When user receives email to provide survey feedback and they click on thelink - it should directly take them to the actual survey response page and not redirect them to portal Since the survey response is a platform capability and not restricted to...

Question

Set Local LDAP AD account expiration date from service catalog submission through MID Server

Hi,We are trying to update account expiration date for an user in Local LDAP AD through MID Server.Tried with a subflow and creating record through ecc_queue and calling a custom powershell script. However we are not able to pass two variable from th...

Question
Architect

Out of Memory Browser Error

All, Does anyone else get the "out of memory" error (or the "wait" indication on the browser page) on their browser when developing? I get this very, very frequently when trying to develop in our DEV environment. It does not matter if I'm using Edg...

Question

How to retire the knowledge article when template is removed

Hello, There is one article which is created with 'how to' template. Later On, that template is removed from that knowledge Base. I want to retire the article but it is not allowing me. It is throwing ' Selected article is not configured for this kno...

Question
o