While the upgrade is happening on production, what is the impact to users on the platform? Does it go into a read-only state or is there an outage that occurs?
@BrianProvencher welcome to the ServiceNow community. Hopefully we have a Kansas City SNUG coming up. I've unfortunately been unable to attend a meeting since before the pandemic. I'm the ITIL 4 Master & Lead ServiceNow ITSM Product Owner for Humana...
