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Community activity

Report on Email Notifications

Hi Team, Can anyone guide here,I am trying to create a report on email notification table for change notifications where conditions Type is Normal, Standard or emergency. 

  • Question

How task.send_survey for OOB change request is triggering?

There is an OOB notification "Change Survey" for change request which gets triggered once the event task.send_survey is fired. I am not able to find this event and its not triggering the survey. Can someone help in understanding how this event is fir...

  • Question

Variables are getting populated for catalog form

Hi Community,We are currently designing a parent catalog item that consolidates multiple existing catalog items.For example, we have four catalog items:• Catalog A• Catalog B• Catalog C• Catalog DWe created a single parent catalog item and added a dr...

  • Question

Auto close incidents

A caller has 10 days to respond to, or contest, an incident that has moved to a Resolved state. If there is no additional communication received, then the incident should move to a Closed state automatically.1. Update the existing system property to ...

  • Question

Why is Topic field restricted from template?

Hi,   I encountered a request in one of my customers to create a template [sys_template] to a knowledge article [kb_knowledge], and to set the "topic" field as part of the template. As it turns out, topic is one of the fields restricted by ACLs to be...

  • Question

Resolved! ServiceNow Performance & Slow Forms?

I’m a bit against the wall about when to use Flow Designer versus Business Rules in ServiceNow.As Flow Designer keeps getting more features....., I find myself wondering whether it should be the default choice for automation now, or if Business Rules...

  • Question

Resolved! Why is my ServiceNow form loading slowly, and how can I troubleshoot it?

I’m running into an issue or again where some ServiceNow forms are taking a long time to load, and I’m trying to understand what might be causing it.This seems to happen more often on tables that have a lot of customizations. I know things like clien...

  • Question

Login Page redirection

Hi All, I was wondering how can i redirect non logged in user to SP login page when they are trying to access the KB URL direct. At the moment they get below messageIdeally i was planning to get user logged in and then send to the KB article they wer...

  • Question

Resolved! Ui policy vs Data policy??

Hi all,Ui policies are for client side and Data policy for Server side I understand this.I see option to convert ui policy to data policy, wanted to understand requirement or usecase for this.Also data policy has check box to act as UI policy so I no...

  • Question

Getting import log error while import data from SCCM to servicenow

I'm getting below error in import log. Please tell me how to resolve this issue. MID Server reported error: SQLState: S0001com.microsoft.sqlserver.jdbc.SQLServerException: Invalid column name 'TimeKey'.at com.microsoft.sqlserver.jdbc.SQLServerExcepti...

  • Question
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